ISG OEM International Account Support Manager

Description and Requirements The working hours for the position is from 4pm until 12am, supporting North America. Core Responsibilities: Catalogue & Lifecycle Management Maintain catalogue accuracy (Part No., pricing, availability, lifecycle) Manage updates (quarterly reviews, quote validity, replacements, EOL) Maintain catalogue structure, templates, and OEM BOM content Pricing & Commercial Alignment Apply and govern pricing models, margins, and approvals Ensure consistency across catalogue and quote-based transactions Support transitions between catalogue and quote-driven models Customer & Stakeholder Engagement Act as primary catalogue contact for customer and account teams Maintain regular cadence (including operational issue tracking calls) Collaborate with Sales, SBOT, partners, and Business Partners Configuration & Pre-Sales Support Support catalogue configurations, custom quotes, and RPQs Provide V3 order support and V4 pre-buy support Enable account teams with catalogue additions and updates Issue & Order Management Investigate and resolve billing, invoicing, and repricing issues Support order management and ensure smooth execution Troubleshoot system and catalogue-related discrepancies Change & Process Improvement • Submit change requests (e.g., SCRT, LFO, material alternates) Drive automation and catalogue optimization initiatives Define requirements for BT / system enhancements You'll bring: The Sales Support Representative will have excellent contract language / creation background, teaming skills, quality improvement, and organization skills. Also, this candidate is able to manage priorities and demonstrates a strong aptitude for critical thinking and problem resolution. Other requirements included: Strong written and verbal English What Lenovo can offer you: Opportunities for career development & growth Performance-based rewards Flexible working environment (combination of working from home/office) Up to 3 paid Personal days annually Additional vacation days A broad selection of soft / hard skills trainings and individual mentoring The anticipated initial gross base monthly salary range for this position is 2741- 4015 EUR, depending on experience + variable part 12% of your annual earnings We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.