Guest Relations Officer

Working alongside a high profile and prestigious team, we are seeking a Guest Relations Officer to create a memorable guest experience. • World renowned hotel within China • High profile position within The Peninsula Hotels • Favourable remuneration package Key accountabilities • Provide full-range VIP greetings, escort and in-stay personalized services to uphold hotel brand image • Establish and maintain guest profiles and arrange customized greetings and services • Collaborate with all operational departments to complete pre-arrival arrangements for VIP guests • Timely address guest feedback and complaints with proper documentation to ensure high guest satisfaction General requirements • Passionate about luxury hospitality with solid stress resilience • Proficient in both Chinese and English with clear and appropriate communication • Strong service awareness and team collaboration spirit. We would be delighted to receive your CV and will liaise directly with suitable applicants. 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