Staff – Customer Relations

Job Description: Outbound Proactive Services: Responsible for individual productivity of outbound calls in a timely manner in each campaign such as Welcome Call, Maturity/Paid up, Birthday, VIP customer, etc. Campaign objective delivery: Follow communication “scripts” in each campaign and make good relationship with customer and company to meet the campaign’s objective Customer Issues handling & Resolution: To identify customers’ needs, clarify information, resolve customer issue and provide appropriate solutions In-force Management: Build sustainable relationships and also engage customers to gain trust and royalty according to company direction in order to leverage customer values and company profitability Service Quality: Responsible for quality of Call to be aligned with KT-AXA’s core values & Service standard. Responsible for individual productivity of outbound call such as Productivity/day (Call made), % of Successful Call, 1st call resolution in order to build long term relationship with customer, improve persistency, and customer scope/satisfaction. To be a consultant to provide, resolve, and make good relationship with customer and company to meet the campaign’s objective Being as a company’s representative and provide best after sale service and be the clarifier to the customers, do not create the negative feeling to the customers. Responsible for quality of outbound call service such as successful call, meet campaign’s objective and provide excellence service in order to gain customer satisfaction Call quality aligned KT-AXA’s core values. Requests are completed with ease and within SLA commitment To support In-force Management activities/campaign based on company direction to leverage customer values added and company profitability. Responsible for personal development and follow the plan in order to improve capability Development on product knowledge and operations process including Customer Services. Knowledge sharing and team participation – share idea and more active and acquire professional skills. Responsible for premium payment on phone by credit card, ensure premium collection accuracy and process must be align with compliance and legal. Responsible for credit card verification process by asking customer name, credit card no. expired date and necessary information to ensure the premium paid from the right person and to the right policy. Co - working with payment team, provide data support for premium capture to core system by daily. Qualifications: Preferred experience in call center of insurance business minimum 2 years, Service mind Problem solving skill Good communication Can work under pressure Focus on customer Share to succeed Lead through actions/result orientation Lead through actions/Living through AXA values Catalyze high performance change leadership Catalyze high performance team leadership Build to Grow/ Building capability Build to Grow/ Strategic vision About Krungthai-AXA Life Insurance Krungthai-AXA Life Insurance Public Company Limited, created from a solid co-investment partnership between Krungthai Bank PCL. and the AXA Group, global financial protection and asset-management specialists. The trademark of Krungthai-AXA Life Insurance is designed to indicate the combination of the two corporations. Krung Thai Bank PCL. and AXA Group logos are aligned with Thai characters displaying the company name as Krungthai-AXA Life Insurance placed above the red line and the new company signature. Redefining/Life Insurance. Today Krungthai-AXA Life Insurance Public Company Limited is a fast-growing life insurance company with a vision – Ambition AXA. Our Perks and benefits Employee and Family Health Insurance Benefits Life and Accident Insurance Benefits Hybrid Working and Flexible Working Hours Annual Leave & Birthday Leave Salary Increment & Bonus Digital Learning - Self Learning Organization Annual Health Check up Provident Fund