SPIE - Head, Estate Services * M/F

SPIE Services Nigeria Limited is currently looking for Head, Estate Services to join its work force in Nigeria. Responsibilities shall include:STRATEGIC LEADERSHIP AND GOVERNANCE:Develop, implement and continuously improve estate services policies, procedures and service standards aligned with corporate objectives and international best practicesLead annual budget formulation process, interface with Cost Control for performance monitoring, and defend budget allocations with NUIMS ensuring optimal resource deploymentEstablish and monitor Key Performance Indicators (KPIs) for all service areas, driving continuous improvement and operational excellence across the functionDefine and communicate standardized procedures and processes for event logistics across all Lagos location entities, ensuring consistency and quality. CORPORATE EVENTS MANAGEMENT:Lead end-to-end planning, coordination and execution of all corporate events in Lagos ensuring flawless delivery that upholds Company reputation and brand standardsCreate and maintain comprehensive calendar of recurring and special events, proactively identifying resource requirements and potential conflictsInterface with Public Affairs to ensure all event arrangements are fully aligned with broader corporate communication objectives and brand guidelinesServe as primary decision-maker and escalation point on event days, resolving last-minute issues and ensuring seamless VIP experiencesDrive pre-event and post-event reviews, capturing lessons learned (REX) to continuously improve future event delivery. INTERNAL SERVICES AND FACILITIES ADMINISTRATION:Ensure optimal workplace environment through effective coordination of cleaning, gardening, office equipment and general facility servicesManage catering contractors ensuring delivery of high-quality, nutritious and safe meals that meet diverse dietary requirements and Company standardsOversee mail room operations, courier services and stationery stores, ensuring efficient, timely and cost-effective service deliveryCoordinate office furniture and equipment provisioning, evaluating and justifying all requests to optimise resource utilisationEnsure timely preparation of residential apartments for new arrivals with appropriate furniture, utilities and welcome amenities. VENDOR AND CONTRACTOR MANAGEMENT:Establish and enforce Service Level Agreements (SLAs) with all service providers, conducting regular performance reviews and implementing corrective actionsEnsure all vendors clearly understand their roles, responsibilities and quality expectations for every event and service engagementManage payment processes ensuring timely settlement of contractor invoices in accordance with agreed terms, protecting Company reputationMaintain highest standards of integrity and transparency in all contractor dealings, ensuring fair and ethical business practices