SEPTODONT - ERP Key User - EWM

PRIMARY DUTIES AND RESPONSIBILITIESThe mission of EWM Key User is to represent the end-users on the project scope. The Key User is responsible for assessing and verifying that the ERP solution properly addresses the target business processes defined by BPOs (Business Process Owners) and SMEs (Subject Matter Experts).The mission of EWM Key User is also to facilitate ERP knowledge acquisition and solution adoption by end-users. EWM key user is active both in the building phases of the solution, and for the run phase. This is a long-term role requiring expertise on the usage of the system in the business and geographical area the key user is assigned to.During the project, deployment or evolution phases of the ERP, the Key User responsibilities are: Enable business process development and solution designThe key user provides input for the detailed design of the solution, thus helping to reduce the time to resolve possible business process issues.Qualify and relay the users’ needs to maximize satisfaction and improve when needed.Help expressing the change requests (business requirements to adjust the ERP solution). Ensure implementation and data qualityDive into the system to test it. As such, the key user co-builds the use cases with BPOs and SMEs, builds detailed scenarios to be tested, identifies the appropriate test data with the BPO / SMEs, executes test scripts (including in-process ERP reporting).Give feedback on IT solutions provided (user interface, user experience).Support / participate in SOP adjustments updates that may be needed.Participate in IT Validation activities (risk assessment, test scripts writing and execution).Participate in the data migration effort (taking part in the data cleansing effort, preparing data to be migrated, as well as testing the result of the migration operations). Support end usersCreates / writes user manuals & Training MaterialsOrganize and animate training sessions for the end-usersParticipate in change management activities (e.g. support in creation of learning materials that will support the transformation process)Provide Level-1 support to the end-users, and input for Level-2 supportCreate tickets for Level- 2 support as needed During the run phase of the ERP, the Key User:Organize and animate training sessions for the end-users (including new hires)Provide level-1 support to the end-users, and input for Level-2 supportExpress the change requests (business requirements to adjust the ERP solution) to BPOCreates tickets for Level-2 support as needed