SEPTODONT - Business Analyst

PRIMARY DUTIES AND RESPONSIBILITIESLoad, validate, and maintain customer data in Salesforce.comManage recurring file uploads, perform data hygiene (deduplication, normalization), and ensure adherence to data governance and security standards.Develop and deliver Salesforce reports and dashboards.Build actionable analytics for Sales, Customer Success, and Operations; monitor data quality, completeness, and timeliness.Design, document, and optimize ERP business processes.Map current-state (Microsoft Dynamics) processes and define future-state (SAP) workflows, controls, and handoffs across Order-to-Cash, Procure-to-Pay, and Record-to-Report.Participate in transitioning activities from Microsoft Dynamics to SAPCoordinate requirements, data migration rules, functional testing (SIT/UAT), cutover readiness, and post-go-live stabilization in partnership with IT and functional owners.Create and maintain high-quality process and system documentation.Produce SOPs, swimlane diagrams, data dictionaries, and change logs; ensure version control and accessibility in central repositories.Partner with cross-functional teams to align technology with business goalsCollaborate with Sales, Operations, Finance, and IT to translate business needs into clear requirements, user stories, and acceptance criteria.Enable users through training and supportDevelop training materials, conduct workshops, and provide Tier-1/Tier-2 support for Salesforce data processes and new SAP workflows.