Product Lead - Claims Experience
alan
Le poste en détail
You. Better. With Alan.
Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all.
Our mission: Help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.
By connecting all aspects of care (private, public, and direct to consumer) we create the most member-centric healthcare experience, reducing claims costs while generating new monetization opportunities.
We partner with tens of thousands of companies across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦, serving over a million members.
How we work: our Leadership Principles
Mission is the Boss — We think long-term and are methodical optimists who take risks, seeking our mission's success above all else.
Distributed Ownership — Accountable enlightened despots: everyone owns their decisions and results.
Radical Transparency — All information is accessible and written-first, so everyone can make the best decisions asynchronously.
Always Growing — Direct, positive, and caring feedback, combined with self-growth ownership.
Product Managers at Alan are responsible for going deep on user needs, defining a product strategy, and turning it into a high impact product roadmap.
You'll work closely with designers, engineers and ops to define the right product and implement it.
You'll partner and align with all parts of the business: GMs, Sales, customer care, insurance.
Claims: where Alan's promise becomes reality
Own the global claims experience: the moment where Alan's promise of "taking care of you" becomes real. When a member submits a claim, they're often anxious: Will I be covered? How long will this take? Did I do it right? Our job is to turn that anxiety into relief and trust.
Today, our reimbursement speed and craft set us apart. But we're not satisfied with "good". We want to push the boundaries of what's possible and set a new standard for the industry. We believe the best claims experience spans the full stack: delightful UX/UI, operational excellence, technical excellence, lightning-speed customer support… in every country where we operate.
You'll define what the next level of claims excellence looks like, build scalable foundations that work across countries (France, Belgium, Spain, Canada, and more coming up), and ensure Alan remains the reference for what insurance should feel like.
You may be a great fit at Alan if you have:
6+ years of product related experience (Product Manager, Founder, Business strategy), with proven track record handling products across multiple countries or markets
Excited to zoom into highly complex insurance rules, understand them deeply, and translate them into radically simple member experiences.
Strong technical fluency allowing you to partner effectively with Engineering and Data; understands what's feasible and what's hard; has experience managing complex migrations.
Ability to influence without authority: rallying distributed teams around shared vision and driving alignment across multiple stakeholders and geographies.
Enthusiasm about teamwork, an open and curious mindset, and a bias toward action in ambiguous environments.
Fluency in French & English required
At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.
Therefore, we offer:
Fair rewards. Generous equity packages complement your base salary, for permanent contracts only.
Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.
All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
Flexible vacation policy and flexible working hours. Organize your time as you wish.
Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country.
Transport. Country-specific commuter benefits.
Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture.
Parental leave. Extended parental leave for all new parents, for permanent contracts only.
If you're excited about this opportunity but don't check every box, we'd love to hear from you. Did you know that research shows women often apply only when meeting 100% of requirements?
🔖 Learn more About Alan and on our Career pages, Medium, blog, and Glassdoor page.
