Manager, Macau Compliance and Quality Assurance

Responsibilities: Act as the main point of contact for Macau regulators on all compliance enquires, managing regulatory relationships and coordinating timely and accurate responses Prepare or monitor submission of statutory reporting and maintain timely update on internal and external filing Participate in regulatory projects and provide advisory to business from compliance perspective Support Financial Crime Compliance team in handling, communicating and reporting on AML & CFT matters Prepare compliance training materials and deliver training to distributors on the regulatory and ethical standards on market conduct, fostering a strong compliance culture across distribution channels Investigate complaints related to intermediaries’ conduct, prepare finding reports and recommend appropriate disciplinary action Conduct quality assurance review of sales practices, operation flow to identify compliance risks and recommend timely risk-mitigating actions Review, update and formulate compliance policies, procedures and manual in response to regulatory and business changes, maintaining an up-to-date governance framework Coordinate with Compliance function heads to develop the annual compliance review plan and monitor the execution Prepare compliance communications and deliver compliance training to staff members Handle project or ad hoc tasks Qualifications: Permanent Macau resident or non-Macau resident but willing to relocate to Macau University graduate 4-6 years of experience in regulatory compliance, distribution compliance, financial crime compliance or complaint handling Sound knowledge of insurance products, compliance processes and Macau regulatory requirements Good data analytic skills and experience in process automation are plus Good communications and interpersonal skills and with maturity to communicate and deal with agency leaders, management and regulators Self-motivated and independent Proficiency in written and spoken English and Chinese Candidates with less experience will be considered for Assistant Manager role About AXA Hong Kong and Macau AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters. As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation. We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company. AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential. Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits), Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).