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Grand Club Manager 嘉宾轩经理- Grand Hyatt Sanya Haitang Bay（Local Only)
Hyatt
Publiée le
21/08/2026
Contrat
Stage · 1-3 mois
Localisation
CN-46-Sanya
Taille équipe
Inconnue emp.
Rémunération
Inconnue
Missions clés
Oversee the daily operation and ensure compliance with brand service standards · Supervise Grand Club services including breakfast, afternoon tea, and evening cocktails · Build and maintain strong relationships with VIP guests to enhance guest satisfaction and members loyalty · Manage team scheduling, training, performance, and employee development · Handle guest feedback, complaints and special requests professionally and efficiently · Work closely with Front Office, Food & Beverage, and Housekeeping departments. · destinations_visited':[ · null,
Profil recherché
Bac +3 (Licence, Bachelor) · 3-5 ans d'expérience · Leadership · Communication · Google Cloud Professional · AWS Certified
Outils & compétences
Agile
Le poste en détail
• Oversee the daily operation and ensure compliance with brand service standards
负责嘉宾轩日常运营管理，确保服务质量达到酒店品牌标准。
• Supervise Grand Club services including breakfast, afternoon tea, and evening cocktails.
监督早餐、下午茶及欢乐时光等时段的运营工作。
• Build and maintain strong relationships with VIP guests to enhance guest satisfaction and members loyalty.
维护重要宾客及VIP客户关系，提升宾客满意度和忠诚度。
• Manage team scheduling, training, performance, and employee development.
负责员工培训、排班、绩效管理及团队建设。
• Handle guest feedback, complaints, and special requests professionally and efficiently.
处理宾客投诉及特殊需求，确保问题得到及时解决。
• Work closely with Front Office, Food & Beverage, and Housekeeping departments.
与前厅部、餐饮部、客房部等部门保持良好协作。
• Monitor operational costs, inventory control, and revenue opportunities.
关注运营成本、物料管理及收益提升。
• Oversee the daily operation and ensure compliance with brand service standards
负责嘉宾轩日常运营管理，确保服务质量达到酒店品牌标准。
• Supervise Grand Club services including breakfast, afternoon tea, and evening cocktails.
监督早餐、下午茶及欢乐时光等时段的运营工作。
• Build and maintain strong relationships with VIP guests to enhance guest satisfaction and members loyalty.
维护重要宾客及VIP客户关系，提升宾客满意度和忠诚度。
• Manage team scheduling, training, performance, and employee development.
负责员工培训、排班、绩效管理及团队建设。
• Handle guest feedback, complaints, and special requests professionally and efficiently.
处理宾客投诉及特殊需求，确保问题得到及时解决。
• Work closely with Front Office, Food & Beverage, and Housekeeping departments.
与前厅部、餐饮部、客房部等部门保持良好协作。
• Monitor operational costs, inventory control, and revenue opportunities.
关注运营成本、物料管理及收益提升。
• Diploma or Bachelor's degree in Hospitality Management, Tourism Management, or a related field preferred.
大专及以上学历，酒店管理、旅游管理或相关专业优先。
• Minimum 3 years of supervisory or management experience in Grand Club or Front Office operations within an international hotel brand.
具有3年以上国际品牌酒店前厅部或嘉宾轩管理经验。
• Strong knowledge of Grand Club operations and VIP guest services.
熟悉嘉宾轩运营流程及VIP宾客接待标准。
• Fluent in spoken and written English; additional languages are an advantage.
英语听说读写流利，具备良好的商务沟通能力。
• Proficient in Opera PMS, Microsoft Office, and hotel management systems.
熟练使用Opera、MS Office等酒店管理系统及办公软件。
• Diploma or Bachelor's degree in Hospitality Management, Tourism Management, or a related field preferred.
大专及以上学历，酒店管理、旅游管理或相关专业优先。
• Minimum 3 years of supervisory or management experience in Grand Club or Front Office operations within an international hotel brand.
具有3年以上国际品牌酒店前厅部或嘉宾轩管理经验。
• Strong knowledge of Grand Club operations and VIP guest services.
熟悉嘉宾轩运营流程及VIP宾客接待标准。
• Fluent in spoken and written English; additional languages are an advantage.
英语听说读写流利，具备良好的商务沟通能力。
• Proficient in Opera PMS, Microsoft Office, and hotel management systems.
熟练使用Opera、MS Office等酒店管理系统及办公软件。