GEODIS - Team Lead CL SIRO/NBI

This position is responsible for managing designated client accounts and ensuring the delivery of innovative, sustainable, warehousing & distribution services. The Key Account Manager acts as the essential link in driving operational and financial results, and developing long-term relationships and value for clients. Client Account Management• Act as the main point of contact for designated clients.• Build and maintain strong relationships, supporting and adapting to their evolving demand, while serving as their primary contact for all account related issues.• Support the clients' business by managing their supply chain activities and ensuring adherence to KPI's• Manage customer inquiries, complaints, and requests promptly and professionally, providing timely solutions and maintaining a high level of customer satisfaction.• Organise Quarterly reviews.Warehouse Operations Coordination• Oversee warehouse facility operations, including loading and unloading, order fulfilment, inventory management etc.• Ensure logistics operations meet client needs for distribution and transportation.• Manage & coordinate the warehousing services & delivery of essential products and goods in line with Client's requirementsTeam Leadership• Where applicable, lead, train, and coordinate the warehouse team to ensure consistent application of best practices to ensure adherence to Clienst KPI's• Foster collaboration among team members and with other departments (Transport, IT, Customer Service, etc.).Process Management• Support client and Geodis Management by providing data and operational insights for dashboards (KPI's) and risk assessments.• Ensure accurate and timely completion of documentation, reports, issues etc in line with client KPI's• Act as a liaison between customers and the operations teams, communicating account-specific information, forecasts, and changes in process/business requirements• Analyse account performance metrics, such as on-time delivery, order accuracy, and inventory levels, and provide regular reports to management to assess performance and identify areas for improvement.