GEODIS - Forwarder

GEODIS supplies and combines freight services, information management and added value into integrated solutions. As part of the GEODIS Group, GEODIS supports GEODIS capacity to offer customers one partner to solve their supply chain challenges worldwide. It has revenues of 2 billion euro's and more than 5000 employees working in 45 countries around the world.To ensure adherence to the CAA, TAPA & physical security regulations are always. Ensuring compliance to Health & Safety policies. That housekeeping guidelines are maintainedThat HMRC, GDP and IATA regulations are adhered to. Objective / Purpose of the Job (describe clearly the level of responsibility and expected results)The forwarder is part of the above department/ branch. To provide an excellent customer service experience for our customers including clearances, quotes, arranging shipment/deliveries, invoicing and all other functions as required. Key Activities / Accountabilities • Completion of end-to-end Ocean Import forwarding activities as the individual role requires• Follow strict and time sensitive SOP's/KPI's to ensure compliance• Work closely with internal and external customers • Focus on customer service • Use of Next Gen/MS office as requested• Ensure timely invoicing, job costing, Customs Entries and milestone updates using NextGen/MS Office within the required timeframe• Support month-end department compliance and cost control• Prepare and submit internal and customer-specific report within deadlines, resolve customer and supplier queries promptly. • Month end department compliance• Customs Entries• Cost control• Assist senior forwarders, Supervisor and line manager where required• Ensure all reports including internal and customer specific are completed within the deadline• Resolve queries from customers and suppliers• Ensure adopt Best Practices and support rates reviews with the Operations Manager • Work closely with the Operations manager for Internal and external rates reviews.• Maintain customer relationships and participate in customer reviews and development initiatives.• Remain in contact with customers and suppliers to maintain relationships• To take part in customer reviews when required to build up visibility and relationships with customers. • Assist sales and management with customer development • Uphold company AQ standards and clean desk policy• Perform additional tasks as directed by supervisor or line manager.