Apprentice, Assistant Operations & Online Program Support

The Executive Education department at INSEAD delivers tailored programmes for executives and organizations, focusing on leadership development and business innovation. It provides cutting-edge learning experiences that equip professionals with the skills to drive transformation and succeed in a global environment.

INSEAD is seeking an Apprentice, Assistant Operations & Online Program Support to join our Executive Education department. This an apprenticeship based at our Europe Campus in Fontainebleau – France.

About the Job

The apprentice will provide support to the Operations and Delivery team in carrying out various administrative and operational tasks related to online programmes, including:

• Open online programmes,
• Customized online programmes.

He /She will contribute to the smooth running of operational activities and provide daily support in the management of online courses.

Your role within the team

INSEAD Learning course platform:

• Update course platforms content (calendars, dates, live calls dates & time, copyrighted docs etc…).
• Clean up of some course content tiles and improvements suggestions.
• Proceed to (mass) updates in all the courses when there are wording or structure change.
• WCAG updates depending on the Audit findings & recommendations.
• Update some job aid templates on needs basis. 
• Help other team members on a need basis, includes:
  • Help with some of the logistics for new course video recordings (copyrights of the images on the slides for instance).
  • Porting of content from one course platform to another.
  • Help with the building/adaptation of the courses in INSEAD Online Learning platform based on a finalised course plan.
  • Participate in some tools testing shall the opportunity arise.

The ideal profile

• Ideally you will start a Bachelor or master’s degree in business administration in September 2026.
• Culturally sensitive and comfortable working in a multicultural international environment.
• Fluency in both written and spoken English and French.
• At ease with Excel, Pack Office, and globally with technology, eager to learn new technologies. 
• Ability to work autonomously as well as collaboratively in a team environment.
• Capacity to communicate clearly with team members and stakeholders. 
• Ability to prioritize and handle multiple tasks efficiently and manage time effectively.
• Meticulous attention to details while completing tasks.
• Flexibility in handling diverse tasks and responsibilities.
• Basic knowledge of customer service principles.
• Reliable and flexible.
• Diligence in following processes and procedures.
• Integrity in handling sensitive information and tasks.

Kindly submit your application along with a CV in English.

In France, apprenticeship contracts are agreements combining work and study, allowing young individuals to gain vocational training and practical experience while being paid and working towards a diploma or qualification.