AGL transport & logistics - Logistics Business Data Steward M/F

1. SCOPE AND RESPONSIBILITIESThe Business Data Steward CRM is responsible for ensuring the quality, consistency, and governance of CRM data across the organization, supporting both HQ and country teams.The role focuses on:• CRM data quality control and cleansing (duplicates, inconsistencies, HQ/local mapping)• Monitoring and enforcement of CRM standards (naming, codification, data structure)• Maintenance and continuous update of customer and contact data• Support to countries without local CRM administration• Production of KPI dashboards to drive data-driven decision making• Contribution to CRM evolution through testing and continuous improvementThis role combines data governance, operational data management, reporting, and user support to ensure a reliable and actionable CRM database across the group.2. MAIN RESPONSIBILITIESPerform regular data control and cleansing activities (duplicates removal, inconsistencies fixing, HQ/local alignment)• Ensure continuous updates of customer and contact data in the CRM• Monitor compliance with CRM standards (naming conventions, codification, data completeness and accuracy)• Manage and control industry mapping and HQ mapping across accounts• Follow and enforce processes for customer creation and modification• Act as CRM data administrator for countries without dedicated local support• Design, produce, and maintain a monthly CRM KPI dashboard (accounts, client status, contacts, activity, GM, HQ linkage, generic accounts) shared across all users• Monitor CRM data quality and usage KPIs across regions• Ensure consistency between CRM and financial data to identify misclassified clients (e.g. incorrect industry allocation)• Retrieve and consolidate financial and operational data from countries (including TMS) when needed• Support testing of CRM developments/releases and assess impacts on data and processes• Contribute to continuous improvement of CRM data structure and governance• Act as data referent for accounts, contacts, opportunities, and activities• Provide user support and guidance on CRM data best practices