AGL transport & logistics - HRIS Service Team Lead M/F

Take ownership of more complex issues and change requests, and provide technical and functional expertise on the HRIS. The role requires senior-level skills, with in-depth system knowledge and advanced analytical capabilities.Key Responsibilities• Diagnose and resolve Level 2 functional incidents escalated by Level 1 support (e.g., calculation errors, workflow issues, specific access problems) • Analyze system enhancement or configuration needs expressed by HR departments or business units • Perform configuration, parameter setup, and testing of HRIS modules following system changes or projects (e.g., implementation of new HR processes, creation of new access profiles) • Participate in the integration of new functionalities or additional modules • Provide technical and functional support to HR teams and key users • Contribute to the drafting of functional specifications for developments or system integrations • Conduct regular system audits to identify improvement opportunities • Train and support key users and Level 1 support teams • Administer user accounts and roles, manage access profiles and authorizations in compliance with data security policies • Collaborate with IT on managing interfaces and integrations between the HRIS and other information systems (payroll, time & attendance, local HRIS systems, third-party tools) • Participate in the implementation and maintenance of integration solutions (APIs, ETL, data flows) • Monitor technological developments related to the HRIS and associated tools • Manage system updates and version upgrades in coordination with vendors and internal technical teams • Ensure data security and regulatory compliance • Contribute to documentation of technical architecture, integration flows, and administration procedures • The main tasks are identified but not exhaustive, as new activities may be proposed as long as they are directly related to the role. Position Dimensions The role requires confirmed experience in Payroll and HR Administration (HR admin), post-payroll processes, and related tools (HRIS, time and attendance systems, and digitalization tools), as well as proven experience in HRIS management/administration within a Level 2/3 support function in an HRIS unit or HRIS Service Center, along with a strong and continuous focus on customer satisfaction.