Technical Support Engineer

• Support Regional Sales Managers and Account Managers in achieving sales objectives and revenue targets. • Create, review, and manage commercial and technical sales offers, quotations, and proposals. • Maintain and update sales opportunities, leads, and customer records within SAP CRM/C4C. • Monitor the sales pipeline and proactively follow up on leads, opportunities, and pending customer actions. • Coordinate with internal departments to ensure accurate pricing, technical compliance, and timely delivery of proposals. • Track bid submissions, proposal deadlines, and customer requirements • Act as a primary support resource for customer inquiries related to quotations, product information, and order status. • Assist in customer presentations, demonstrations, and technical discussions when required. • Support account planning activities and contribute to customer relationship management initiatives. • Maintain accurate records of customer interactions and sales activities. • Provide pre-sales technical support for communication and electronic systems. • Understand customer requirements and help align technical solutions with business needs. • Support the preparation of technical documentation, compliance matrices, and solution descriptions. • Ensure CRM data quality and compliance with company sales processes. • Support regional sales reviews, business planning, and performance tracking activities.