Missions clés
Aider les clients avec leurs demandes de configuration sur les différents produits. · Résoudre les problèmes et suivre avec l'équipe d'ingénierie. · Fournir des retours sur les fonctionnalités du produit. · Contribuer à la documentation interne et externe. · Former et soutenir les équipes internes et orientées client.
Profil recherché
Bac +3 (Licence, Bachelor) · 1-3 ans d'expérience · Problème solving · Capacité d'exploration · Collaboration · Communication
Outils & compétences
Javascript, API, Cloud Buckets, SaaS, Google Analytics
Our Technical Support Engineer team is looking for a new teammate to help our customers and address their diverse technical questions.
We're more specifically looking for an awesome team member to work full time from our Paris office (France) or anywhere remotely in Europe.
When Didomi customers have questions, they reach out to us via email or chat and we help as quickly and as amazingly as we can. You will collaborate with cross-functional teams to resolve issues, provide feedback and contribute to improve our solutions.
The responsibilities are as follows:
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Help customers and investigate
- Help our customers with their setup requests about our different products: Consent Management Platform, Preference Management Platform, Integrations, API…
- Troubleshoot, reproduce issue and escalate if needed, then follow-up closely with our Engineering team to take part in the fix, test and reach back to our customers
Provide feedback internally
- Provide feedback on product features
- Qualify feature requests
- Assist in prioritizing the bug backlog
Help internally with technical requests
- Contribute to both internal and external documentation
- Train and support Didomi's customer-facing and internal teams
- Propose and contribute to various projects aimed at improving our operations and customer experiences.; This can include automations, extensions, app samples etc.
Your profile
- Degree in Computer Science or equivalent training (e.g bootcamp.)
- Understanding of how websites and web applications work
- A couple of years of experience as a Technical Support Engineer, Technical Account Manager or Solution Engineer
- Very good English & French level both written and spoken
- Javascript understanding and knowledge of front stacks (bonus points if you're an expert)
- Familiarity with the tech, media or e-commerce industry
- Problem solving skills, capacity to explore every options and figuring out workarounds
Bonus(es)
- Exposure to a mobile app programming language like Java, Objective-C, Kotlin or Swift
- Ability to understand the stakes that come from collecting data to analyze it (Google Analytics)
- Familiarity with the ad tech industry or publishers pain points when it comes to advertizing
- API and/ or Cloud Buckets connoisseur
- SaaS experience
- GDPR and data privacy sensitivity
Recruitment process
- HR Call in English (15 min) - Motivation, logistics, salary, availability.
- Technical Test in English - Assess JavaScript understanding, troubleshooting logic, and written communication. (No AI)
- Presentation of the technical test + Hiring Manager ITW in French (~45 min, video) - Depth of experience, technical skills, customer mindset.
- Team Interview (30 min)— Cultural fit, collaboration style, final alignment.
- Final Interview with a Founder (30 min)
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