Regional Retail Manager

The Opportunity We are seeking a passionate and commercially astute Regional Retail Manager to lead our incredible teams and elevate performance across our Penhaligon's brand across the North of England. You will be accountable for delivering sales, profitability, and KPI targets, while embodying and championing our brand values at every touchpoint. As a true brand ambassador, you will inspire and develop high-performing teams to deliver an exceptional, personalised client experience, building lasting relationships and brand loyalty. What you'll get to do Drive regional sales and profitability, owning budgets, costs, and P&L performance Lead, coach, and inspire teams to achieve excellence in service, clienteling, and commercial results Deliver a premium, personalised customer experience, leveraging CRM to build a loyal and engaged client base Develop talent and succession pipelines, fostering a culture of accountability, engagement, and continuous growth Collaborate with HR and Education teams to enhance capability, product knowledge, and team wellbeing Analyse trading performance and sales trends, taking decisive action to maximise opportunities and mitigate risks Ensure best-in-class retail execution, including visual merchandising, stock optimisation, and operational excellence to support sales growth Partner with Marketing and key stakeholders to deliver impactful events, launches, and local activations that drive footfall and revenue Collaborate with HR and Education teams to strengthen capability, product knowledge, team engagement and wellbeing Stay attuned to market trends and competitor activity to identify opportunities and drive regional growth We'd love to meet you if you have • Previous experience as a Regional/Area Manager leading teams in a multi-site, fast paced store environment • Confident in leading and developing teams and passionate about the beauty/fragrance industry • Commercial mindset, with a proven track record of driving sales and profitability • The ability to create and maintain a luxury service experience • Excellent people skills with an emphasis on leading and building teams, fostering cross functional relationships regionally and with the wider HQ business • Proactive with a strong sense of autonomy • Action orientated and able to distance manage effectively, with strong ER skills • Flexibility to travel across multiple sites and London (HQ.) We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview. A few things you'll love about us An entrepreneurial, creative and welcoming work culture A range of learning and development opportunities An international company with plenty of opportunities to grow A competitive compensation & benefits package