Receptionist - The Lobby

Working alongside a wonderful team at The Peninsula Tokyo, we are seeking a Receptionist - The Lobby to achieve the company’s objectives and create a memorable guest experience. Work for a highly prestigious hotel in Food and Beverage team. Staff at The Peninsula Tokyo are talented, highly motivated, dedicated to excellence and have an aptitude for languages. Key Accountabilities Deliver exceptional dining experience to Guests at all times, including providing friendly, yet discreet and unobtrusive service in: Greeting, seating and waiting on all guests. Understand and accurately follow the standard of sequence of service, pre-service and after-service procedures. Perform the role of the cashier and receptionist. Example of Shift The Lobby（A 6:30-15:30 / B 7:00-16:00 / B’ 8:00-17:00 / C 9:00-18:00 / D 11:00-20:00) No experience is required. Utilizing your customer service experience for career growth and enhance language abilities and customer service skills with us. If it fits into one of your areas of expertise and you would like to further enhance the following skills, we welcome your application. Teamwork You will be working in an international and helpful team, which everyone works together to provide excellent services to guests. Multitasking skills Not only delivering food and beverages service in a timely manner, you are also required to be attentive to details and responds to different situations proactively. Information Management Skills Review the shared information on the web proactively at the beginning of the shift and communicate verbally with supervisor to special reminders. Keep track of multi guest status and information so as to respond to requests quickly and accurately. English Proficiency Since most of the guests and some staff are from overseas, there are many opportunities to communicate in English. General Requirements Speaking English ability in business situations is preferred. Work experience in 5-star hotels or equivalent shop establishments is preferred. We are delighted to receive your resume for further consideration.