Program Manager, Relay Operations Center, Tech and OI

We are seeking a Program Manager III to drive technology integration and process improvements across Amazon Transportation Services (ATS) business lines. In this role, you will lead cross-collaborative initiatives that identify co-dependencies and drive alignment between teams to advance operational efficiencies. You'll build comprehensive roadmaps, define clear requirements, and proactively mitigate risks to ensure successful implementation of new technologies and processes at scale. This position requires exceptional communication skills, problem-solving abilities, and workflow management expertise to navigate complex cross-functional programs with significant business impact. As a Program Manager III, you'll serve as a critical liaison between multiple stakeholders, facilitating meaningful collaboration that translates operational needs into actionable technology solutions. You'll be responsible for streamlining processes, eliminating inefficiencies, and establishing metrics to track program success while balancing technical feasibility with business objectives. Key job responsibilities - Design and manage comprehensive roadmaps for integrating new technologies and processes across ATS business lines, ensuring alignment with organizational objectives and identifying co-dependencies between teams. - Lead cross-functional collaboration initiatives by facilitating effective communication between stakeholders, translating complex technical requirements into actionable plans, and building consensus across diverse teams. - Develop and implement process improvement strategies that streamline workflows, eliminate inefficiencies, and enhance operational performance through data-driven analysis and metrics tracking. - Proactively identify and mitigate program risks by conducting thorough assessments, developing contingency plans, and ensuring timely escalation of critical issues to appropriate stakeholders. - Partner with technical and operational teams to define clear requirements, establish success criteria, and drive the successful delivery of complex projects that span multiple business lines. A day in the life Your typical day involves a mix of strategic planning and tactical execution. You'll begin with coordination meetings across various stakeholders to align on priorities and address emerging challenges. Throughout the day, you'll spend time refining roadmap strategies, documenting detailed requirements for new technology implementations, and identifying potential risks or dependencies that could impact delivery timelines. You'll collaborate closely with technical and operational teams to ensure requirements are clearly understood and properly translated into viable solutions, while continuously evaluating progress against established metrics About the team The ROC Tech&OI Team serves as a critical bridge between the Middle Mile Product Teams and ROC Operations teams, ensuring that feature development aligns perfectly with customer needs and operational priorities at a global scale. Our mission is to support all ROC Teams on the Disruption Management platform and integrate operations with DM and Relay technology. This integration enables ROC to grow as a global organization with geographically agnostic team structures. Basic Qualifications - 3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams Preferred Qualifications - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, AZ, Tempe - 74,200.00 - 129,800.00 USD annually USA, TN, Nashville - 66,800.00 - 116,800.00 USD annually Job details USA, AZ, Tempe USA, TN, Nashville USA, GA, Atlanta Project/Program/Product Management--Non-Tech Related jobs Program Manager, Quick Commerce Startup Launch Location: USA, MA, Boston Posted: July 13, 2026 (Updated 37 minutes ago) Senior Engagement Manager, AWS Professional Services Location: USA, VA, Herndon Posted: June 22, 2026 (Updated 4 days ago) Program Manager , NA Last Mile Launch Location: USA, TN, Nashville Posted: May 19, 2026 (Updated 5 days ago) Senior Product Manager , RSPT - North America Business Location: USA, TN, Nashville Posted: February 16, 2026 (Updated 6 days ago) Program Manager , Last Mile Launch Location: USA, TN, Nashville Posted: May 18, 2026 (Updated 7 days ago) Share this job