Process Improvement Specialist - Columbia, MD

Audit current unwritten, informal workflows by interviewing teams to extract and capture institutional knowledge. Design and document foundational processes, workflows, and swim lane diagrams across the sales-to-delivery and operations lifecycle. Establish clear boundaries, responsibilities, and data handoff requirements between Sales, Engineering, Program Management, Service, and execution teams. Create the company standardized templates, project intake forms, and Standard Operating Procedures (SOPs). Set up and maintain a user-friendly process library or knowledge base to ensure a single source of truth for the company. Educate, coach, and support team members through the transition from informal habits to newly structured workflows. Define and introduce the company’s first foundational KPIs to track pipeline velocity, engineering timelines, and project health.