Order center specialist

Description and Requirements Join Lenovo's EMEA Customer Order Resolution team — a fast-paced, process-driven environment where accuracy and speed directly impact customer experience across the region. This role is ideal for a detail-oriented individual looking to build a solid foundation in global supply chain operations, with full training provided from day one. You will work cross-functionally with multiple internal teams and grow within one of the world's leading technology companies. Non-standard hours and occasional holiday coverage may be required Key Responsibilities Monitor and process customer orders across EMEA markets to ensure timely and accurate fulfillment Identify, investigate, and resolve order discrepancies or exceptions using internal tools and documented procedures Collaborate with cross-functional teams (logistics, sales, finance) to coordinate order lifecycle management Use SAP and Robotic Process Automation (RPA) software to execute and track operational tasks Follow internal processes, guidelines, and compliance standards to maintain quality and consistency Communicate proactively with internal stakeholders via Microsoft Teams and other platforms Track personal KPIs and report on order resolution performance to team leadership Contribute to team efficiency by identifying opportunities for process improvement and simplification Position requirements: Communicative English at B2 level or above, both written and spoken Strong computer literacy with confidence navigating multiple software platforms simultaneously Ability to work flexible hours, including non-standard schedules and occasional holiday coverage Analytical mindset with structured problem-solving approach High attention to detail and ability to maintain accuracy under time pressure Strong interpersonal and communication skills for effective cross-team collaboration Self-motivated with a proactive approach to continuous learning and personal development Alignment with Lenovo's culture of ownership, improvement, and delivering results What Lenovo can offer you: A multitude of professional and personal opportunities. Charity, volunteering. Hybrid working model (homeoffice/office) 3 sick days per year. Additional vacation days. 100% sick leave compensation up to 2 months per year. Employer contribution to the Third Pillar Pension System. Life & life events insurance, fully covered by company.  Base gross monthly salary from €1,200 , with the final offer negotiated based on experience. Variable annual bonus of 10% included. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.