New Inhouse Position: French and English speaking Concierge in Paris

Company DescriptionAre you passionate about delivering outstanding service and building trusted relationships with demanding clients? Do you enjoy handling a wide variety of requests, from the simplest to the most exceptional, while maintaining a calm, elegant, and solution-oriented approach? This is an excellent opportunity to join a well-established, international in-house company based in the heart of Paris. You will support Premium Members through high-end concierge services, becoming a trusted point of contact for clients who expect excellence at every interaction. Our client is a global reference in premium concierge and lifestyle management services, working in close partnership with leading luxury, lifestyle, and financial brands. The company places people at the center of everything it does, offering a structured environment, strong internal culture, and long-term career development opportunities within an international group.The RoleAs a French Speaking Generalist Concierge, you will be the first point of contact for Premium Members, handling a wide range of lifestyle-related requests while delivering a consistently high standard of service.Your responsibilities will include:Acting as the first telephone point of contact for Premium MembersManaging and coordinating client requests, from everyday needs to unique, tailor-made experiencesIdentifying client needs and providing personalized advice and recommendations within agreed timelinesHandling member requests related to payment solutions and insurance topicsAnticipating client expectations and consistently going beyond their expectationsWorking closely within a demanding and dynamic team focused on service excellenceWhat You Bring to the RoleNative or near-native level of French and conversational EnglishA minimum education level equivalent to a BTSPrevious experience in customer service, hospitality, travel, tourism, or premium service environmentsExcellent communication and interpersonal skills with a strong service-driven mindsetA proactive, empathetic, and solution-oriented attitudeStrong organizational skills and the ability to manage multiple requests simultaneouslyConfidence using digital tools and standard office softwareWhat’s in It for YouPermanent CDI contract (35 hours per week)Continuous working hours within a shift range between 7:00 and 22:00Position based in Paris, in the lively Marais districtHybrid work model with 2 days of remote work per weekComprehensive onboarding and ongoing professional trainingLong-term career development opportunities within an international groupModern offices in central Paris with exceptional working conditions60% coverage of meal vouchers75% reimbursement of public transport (Navigo) and sustainable mobility packageA friendly, inclusive, and supportive work environment with regular team eventsAn employer committed to diversity, inclusion, and equal opportunitiesIf the world of premium service appeals to you and you are driven by client satisfaction, this role offers the chance to grow within a high-end, people-focused environment where quality truly matters. Full-time