Network Management Officer

Responsibilities: 1.Network Provider Relationship & Community Engagement Maintain relationships with medical profession community Handle enquiries and complaints from providers, customers, and internal parties. Facilitate effective communication with related teams and network providers. 2.Network Provider Contracting Negotiate and reach agreements with providers. Assist in recruiting new provider and perform provider contracting activities including quality review; orientation; clinic accreditation to meet selection requirements and credential process. Manage contracting processes such as new contracts, renewals, extensions, and terminations, ensuring alignment with company policies and verifying supporting documents. 3.Network Provider Performance & Quality Monitoring Monitor provider performance to ensure compliance with cost control; quality review and administrative guidelines. Identify areas for improvement and provide training for ongoing performance management. 4.Data Analytics & Management Verify data accuracy across daily and monthly reports to ensure high processing standards. Maintain the provider movement list for internal parties and clients. 5.Operations Management Collaborate closely with claims team and providers on payment processing efficiency. Execute effective communications with related teams and network providers. Adhere to KPIs, job duties, and departmental guidelines to maintain operational excellence. Qualifications: Around 2-3 years of experience in medical or health disciplines Bachelor degree required Background in healthcare insurance market or healthcare provider market or relevant transferable skills and knowledge Fluency in written and spoken English & Cantonese; proficient in Mandarin will be an advantage Good communication, negotiation skills and problem-solving skills Experience in project involvement is preferred Demonstrate high levels of integrity and trust About AXA Hong Kong and Macau AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters. As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation. We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company. AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential. Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits), Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).