Manager Customer Experience France/South
Contentsquare
Le poste en détail
Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey. We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further. Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other. Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or @contentsquare-ext.com domain. For more information, visit our careers blog.
At Contentsquare, we put the customer at the heart of our business! That is why we need you – an exceptional Customer Experience Manager who will provide outstanding service to our existing clients and ensure our clients become our product ambassadors.
We are looking to hire versatile individuals who take pride in everything they do, build trust and care for the people around them and have the desire to develop themselves. Within your role you will predominantly support our Sales, Product, Customer Success, and Marketing teams. Doing so, you will be working with our customers, creating a community amongst existing clients, involving them in our decision process, providing them with the best experience and CS solutions possible, relying on them to advocate our prospects. In this unique role, you lead our Customer Experience programs and events for France, from our Paris office and collaborate with our WW Customer Experience team in our global offices. Establish significant and trustful customer relationships through our results-driven approach
Define, plan and launch effective and creative Client Club customer events and other activities on a quarterly basis that are regional, industry as well as role-specific to our clients
Be owner of your local budget as well as your yearly roadmap to match your objectives (customers engagement, growth & advocacy)
Align with your internal stakeholders and department leaders in your regions to match serve your objectives as well as the market development
Develop strong, trusted and long term relationship with C Level/power users/key decision makers at our clients,
Write content material to make each of your touch points & events impactful
In the side of Customer Success Team, support our clients to maximize their usage of the platform, and the value they get from it (or the Contentsquare ecosystem)
Grow and maintain a network of committed and trusted client Ambassadors for external reviews, feedback, speaking opportunities and various other tasks such as sales reference and referrals
Create & support sales pipeline opportunities by assisting our customers to know each and every feature CS provides
At least 3/5 years of work experience within a relevant field or similar position
A self-starter with a genuine desire to create an exceptional and meaningful customer experience
A skilled networker and an ambassador of any product you support
Comfortable taking initiative to bring on new insights and present them to senior leaders, executives, and stakeholders
A creative problem solver who is not afraid to try new things and to engage a wide audience
Excellent time management and organization skills with strong attention to detail
A project manager with an understanding of how to handle the priorities of multiple stakeholders
Able to adapt in a fast-paced environment
Ability to quickly ramp up on different tools: Salesforce, Monday, Marketo
You speak and write fluent professional French & English
Willingness to Travel once a quarter for regional roadshow or tradeshow
A network within the SaaS and/or digital sector would be preferable
\n \n Why you should join Contentsquare We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs. Here are a few we want to highlight: - Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year - Work flexibility: hybrid and remote work policies - Generous paid time-off policy (every location is different) - Lifestyle allowance - A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work - Every full-time employee receives stock options, allowing them to share in the company’s success - We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts - And more benefits tailored to each country Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here. Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws. Contentsquare may use AI-assisted tools to help review and screen applications. All decisions involving hiring are made by human reviewers, and your personal data will be processed in accordance with our Candidate Privacy Policy.
What you will do as a Manager Customer Experience France/South at Contentsquare:
To succeed in the role, you have/are: