MAC Lead

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About the Role

The EMEA MAC Lead is the most senior role within the MAC service line, accountable for the end-to-end delivery of all Moves, Adds and Changes across the EMEA portfolio. This role works directly with the client and the Occupancy Planning Lead to shape the MAC strategy, define priorities, and ensure alignment between move delivery and broader workplace planning objectives.

The MAC Lead directly manages two Senior MAC Project Managers, each responsible for a geographic area, and through them oversees the full team of MAC Project Managers. The role owns all MAC KPIs including CSAT, headcount moved, project delivery timelines, data accuracy, and budget performance. Reporting to the EMEA Operations Director, the MAC Lead operates as the single point of accountability for MAC program delivery, vendor strategy, and continuous improvement across the region.

Key Responsibilities:

Strategic Leadership and Client Partnership

• Act as the primary MAC interface with the client and the Occupancy Planning Lead, ensuring MAC delivery is aligned with portfolio strategy, headcount planning, and workplace transformation goals.
• Own and report on all MAC KPIs, providing data-driven insights and recommendations to senior stakeholders.
• Define the MAC delivery roadmap across EMEA, balancing capacity, complexity, and client priorities.
• Represent MAC at governance forums, leadership reviews, and client steering committees.
• Manage dependencies with other initiatives and negotiate resource requirements with executive management when faced with conflicts in priorities.

Program Accountability

• Be accountable for the delivery of all MAC programs and projects across the EMEA region, ensuring they follow defined standards and governance structures.
• Oversee program scoping, planning, and execution, ensuring all assumptions are validated, quantified, and correctly translated into tangible outputs, outcomes, and benefits.
• Develop detailed, robust program delivery roadmaps including resources, outcomes, schedules, costs, assumptions, dependencies, and business integration plans for varying scale and complexity.
• Be accountable as the first line of assurance for programs to mitigate risk and uncertainty exposures.
• Serve as the subject matter expert in MAC delivery and change management, assisting the client and wider business in defining the right approaches and ensuring solutions are fit for purpose.
• Own program budgets including vendor cost management, invoice governance, spend tracking, and identification of cost savings and avoidance.

People Leadership

• Directly manage two Senior MAC Project Managers, setting objectives, conducting performance reviews, and supporting their development as regional leaders.
• Through the Senior MACs, oversee the performance and development of MAC Project Managers across EMEA.
• Be a key member of the EMEA Management team and contribute to a culture of constant improvement across the region.
• Drive team capability building, succession planning, and knowledge sharing across the MAC function.
• Manage escalations and ensure operational issues are resolved with minimal client impact.

Vendor and Commercial Management

• Own the MAC vendor strategy across EMEA, including partner selection, performance management, and contract governance.
• Ensure vendor delivery meets quality, cost, and timeline expectations at a regional level.
• Identify and implement commercial efficiencies across the vendor portfolio.

Process and Technology Optimisation

• Drive continuous improvement of MAC processes, systems, and tools to increase efficiency and client satisfaction.
• Champion the adoption of AI tools, automation, and data analytics within the MAC function.
• Oversee the integrity of employee location data and space occupancy platforms, ensuring accuracy per agreed KPIs.
• Lead the development and maintenance of SOPs, playbooks, and delivery standards.

Key Stakeholder Partners

Build and maintain effective relationships with senior business partners and third parties across:

• Client leadership and site leads
• Occupancy Planning Lead and OP team
• Senior MAC Project Managers and MAC Project Managers
• Local Facility Management teams
• IT Services
• Corporate Security
• HR/People teams
• Space Data Management
• Operational Readiness
• Design and Construction
• Move vendors

Working Life

In this role you will work across our EMEA campus which is currently spread over 18 countries. The main business language spoken in our offices is English. Knowledge of English is essential. You will work over a 5-day week, Monday to Friday. On occasion you may be required to work weekends or bank holidays, this will be arranged in advance. On occasion you may be required to travel across the EMEA region.

What You'll Bring

• Minimum 5 years of experience managing complex corporate relocation projects, including full building restacks and multi-site programs.
• Minimum 5 years of experience managing vendors and people in a facilities, workplace, or real estate environment.
• Demonstrable experience as a Program Manager delivering large and complex programs across large matrix-structured organisations and regions within a fast-paced, high-profile environment.
• Program or project management qualification (e.g. MSP, PMP, PRINCE2 Practitioner or equivalent).
• Expert-level proficiency with project and program management platforms (e.g. Smartsheet, Asana, MS Project) including portfolio-level reporting, resource planning, and cross-program dependency tracking.
• Expert-level proficiency with CAFM/IWMS platforms, including configuration, data governance, and reporting at scale.
• Advanced capability with AI tools and automation, including the ability to evaluate, implement, and scale AI-driven solutions across MAC workflows (e.g. predictive scheduling, automated reporting, intelligent resource allocation).
• Strong command of data analytics and visualisation tools (e.g. Power BI, Tableau, or equivalent) for KPI dashboards, trend analysis, and executive reporting.
• Advanced proficiency with MS Office applications, particularly Excel (complex modelling, pivot tables, macros) and PowerPoint (executive-level presentations).
• Ability to read, analyse, and make decisions based on floor plans, drawings, and Space View data.
• Experience in financial management and budgeting at program level, including cost modelling, savings identification, and variance analysis.
• Strong understanding of EHS requirements and their application to move delivery.
• Excellent verbal, written, and presentation skills with advanced English fluency.
• Travel availability across EMEA.

Preferred:

• Background in corporate real estate, integrated facility management, or workplace services at a senior or leadership level.
• Experience with space data management, occupancy analytics, or workplace technology strategy.
• Familiarity with security protocols for restricted or prototype workspaces.
• Change management qualification or significant experience leading organisational change.
• Experience working with or implementing workplace technology solutions (e.g. desk booking systems, IoT sensors, digital workplace tools).
• Additional European language skills.

What you can expect from us

• Real impact, every day: directly shape workplace experience for thousands of EMEA employees across 18 countries.
• Strategic influence: work directly with client leadership and Occupancy Planning to drive portfolio decisions.
• Variety and pace: blend of strategic planning, program leadership, and hands-on delivery – no two weeks are the same.
• Continuous improvement: contribute to team-wide process improvements and SOP development.
• Flexible working: primarily office-based (4 days/week), with one day remote flexibility.
• Career progression: within the Occupancy Planning and MAC organisation and beyond.

You'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you...

Apply today at jll.com/careers.

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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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