IT Technician Level 2 – VIP Support

Do you have a passion for technology? Do you want to make a difference, delivering IT infrastructure used by some of the biggest companies in the world and a critical player in the market infrastructure?

We are searching for enthusiastic, passionate technologists to join our team. More precisely LCH SA – IT infrastructure department is looking for an experienced Technician level 2, with solid experience in IT environments, tools and technologies, and good multi-functional understanding of financial topics to lead & drive a local desktop support team and providing technical assistance to all employees of LCH SA including especially VIP users.

As part of the role, they perform specific operational tasks around desktop support for delivery and recovery supporting day-to-day operation support. They will also provide hands-on solutions on queries for changes or recovery efforts responsible for dealing with critical issues as per service levels and documentation.

They will take an active part in technical exchanges with team members during incident or solution definition, including providing technical expertise, logs, or evidence during major service incidents and problem management.

This role follows ITSM processes and overall execution framework to maintain SLA and SLO.

OBJECTIVES

• VIP Support:
• Deliver personalized assistance to VIP users during strategic events (executive meetings, town halls, strategic committees). Ensure smooth and uninterrupted experience for VIPs (equipment preparation, real-time monitoring).
• Level 2 Support:
  • Diagnosing and resolving complex incidents (hardware, software, network) via ITSM tools, applying priority handling
  • Handle technical escalations and ensure service continuity.
  • Ensure clear communication, follow-up, and closure for all tickets.
  • Ensure adherence to technical procedures. Maintain traceability of interventions and update knowledge bases.
• End-User Computing & Lifecycle Management: Manage onboarding, device refreshing, and replacements. Maintain accurate asset and configuration records and ensure devices are always compliant and up to date.
• Project support & EUC initiatives:
• Contribution to end user computing projects such as devices refresh program, Operating System upgrades and meeting rooms deployment.

Functional & Technical Skills

• Proficiency in Windows OS Client and MacOS.
• Expertise in Active Directory, Intune, and ticketing tools (ServiceNow, etc.).
• Knowledge of LAN/WAN networks, VLAN, DHCP, and VPN.
• Management of peripherals (routers, switches, Wi-Fi access points).
• Expertise in collaboration platforms (Microsoft 365, Teams, Zoom, AV systems.

Interpersonal Skills

• Fluent in English both written and verbal.
• Strong sense of service and confidentiality, and significant experience on managing VIPs.
• Ability to prioritize and manage critical situations.
• Team spirit, pedagogy, and clear communication.

About London Stock Exchange Group (LSEG)

LSEG’s vision is to be the most trusted authority in global financial markets. This is achieved through leading the world in providing access to capital, helping customers optimise capital resources and promoting trusted and open environments and services for investment.

LSEG is a diversified international exchange Group that sits at the heart of the world's financial community. The Group operates through four key business divisions: Capital Markets (broad range of international equity, bond and derivatives markets); Post Trade (post trade and risk management services); Global Technology Services (trading platforms and capital markets software); and Information Services (real-time and reference data products).

As a global business, LSEG relies on diversity of culture and thought to deliver on our goals. Therefore we seek hardworking, qualified employees in all our operations around the world−regardless of race, colour, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. LSEG makes reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform crucial job functions, and/or to receive other benefits and privileges of employment, please contact us to request an accommodation.

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.