IT Asset & EUC Support Officer

Full time, Permanent opportunity. Location: Sydney; Onsite role. Excellent customer service skills are essential Experience in Microsoft Intune and the Office 365 Licensing Portal highly regarded. Serco is a place where you can grow Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals. You’ll also have access to flexible benefits designed to support your wellbeing and growth, including: Opportunities to grow your IT career across a global organisation Supportive and inclusive workplace culture Opportunities to work with modern workplace technologies Exposure to IT asset lifecycle and service management Collaboration with experienced technology and business teams Make an impact at Serco As an IT Asset & EUC Support Officer, you’ll provide responsive End User Computing support while managing the operational lifecycle of IT assets across Serco ASPAC. Working with our DTS team and business stakeholders, you’ll help deliver reliable, secure and customer-focused technology services. You’ll also contribute to effective asset governance, reporting and continuous improvement. As an IT Asset & EUC Support Officer in the EUC team, you’ll make a positive impact by: Providing first and second level support for EUC, Modern Workplace technologies, incidents and requests Managing incidents and service requests from logging through to resolution Supporting the deployment, configuration, maintenance and refresh of end-user devices Maintaining accurate IT asset records, inventories, allocations, recoveries and disposals Coordinating device fulfilment, asset requests and lifecycle activities Monitoring support queues and meeting service levels and customer expectations. Serco is a place for you You could be a great fit if you have: Experience supporting Microsoft 365 and EUC environments Knowledge of Intune, SCCM, OneDrive, SharePoint and Azure Strong desktop troubleshooting and workplace technology skills Experience managing IT assets, device inventories and lifecycle activities Experience using ServiceNow or another IT service management platform 2–3 years’ experience in IT Support, EUC or Asset Management, or equivalent experience ITIL and Reporting skills are beneficial To be eligible for this role, you must be an Australian Citizen so that we can obtain the required Baseline Defence Security Clearance for you. In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts. Are you ready to do important work that really matters? At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges. We serve governments across Australia and New Zealand across Health, Defence, Maritime, Justice, and Community Services. We seek and celebrate diversity and encourage applications from all backgrounds and cultures. By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging. How to Apply Click Apply to submit your application today. Please upload your CV as a single document. If you wish to include a cover letter, merge it with your CV before uploading. Impact a better future at Serco.