HR Business Partner- CEC

Description and Requirements The HR Partner will support the Customer Engagement Center (CEC) and its leaders in developing and implementing strategic and tactical HR initiatives. The selected candidate must have a track record of building partnerships, have a history of implementing successful HR programs across matrixed organizations, with global experience preferred. Organizational agility, prioritization, relationship building, and solid project management & execution are all keys to being successful in this position. This role will be based in India but will have overall responsibilities for employees based in 10+ AP countries Responsibilities: Employee Relations - Serve as a trusted advisor to internal stakeholders by developing solid relationships at all levels. Proactively identify and address employee relations issues, fostering a positive and inclusive work environment. Operational Excellence - Responsible for headcount management and tracking as well as other HR operational tasks (ex. Workday, one-time payments, data changes) HR COE Partnership: Partner collaboratively with Center of Excellence (COE) HR teams and global HR Partners to ensure that corporate HR programs are delivered efficiently and effectively (e.g., talent acquisition, organization development, compensation); Talent Management & Development: Identify, integrate, and deliver effective HR services including talent management and development, organizational design, and effectiveness, change management, strategic consultation and coaching, and employee engagement strategies. Senior Leadership Partnership: Collaborate with senior leadership to understand business objectives and align/execute HR strategies accordingly. Consult and coach customer around our total rewards philosophy and application to guide quality decisions. Talent Assessment and Analytics: Utilize talent assessment tools, reports, and analytics to identify business trends and ensure that appropriate CoE solutions are in place to support. Performance Management: Oversee performance management processes, providing coaching and guidance to managers on performance reviews, feedback, and employee development. Advise customers regarding promotion and career progression decisions, including effects on organizational design. Job Requirements: Bachelor’s degree or above in Business Administration, Human Resources, or related field 12+ years of proven Human Resources experience as an HR Partner or Generalist, ideally in a high-tech or high-growth business with global reach- experience in a multi country support role strongly preferred Demonstrated ability to inspire senior level customers globally to adopt best practices in HR Ability to guide leaders through organizational effectiveness, design and change initiatives. Ability to understand business goals and recommend new approaches to affect continual improvements in business objectives, productivity, and development of HR within the company. Solid executive presence with excellent communication and operational instincts; good strategic skills and sound business judgment Dynamic leadership and interpersonal skills including persuasion, coaching, facilitation, and conflict resolution. Results orientation and demonstrated strategic thinking, innovation, and flexibility in dealing with changing and ambiguous situations. High sense of responsibility and integrity Strong analytical, problem solving and project management skills Proactive, self-motivated, customer-focused and solution-oriented. Prior experience working with teams across multiple geographies. Must be willing to adopt a flexible time schedule and work style to meet the needs of a complex and matrixed global organization.