Front Desk Agent

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position. 17 paid statutory holidays Exceptional market leading benefits Option of MPF or ORSO retirement scheme Key Accountabilities: Welcomes guests in a friendly and pleasant manner Processes guest arrivals and departures by providing prompt and courteous service Provides efficient and personalized service to guests, and caters to any special requests Ensures the highest degree of guest satisfaction which is well reflected in Forbes, LQA and The Peninsula Service Principles General Requirements: Minimum of two years' experience in the hospitality industry Hands-on experience with MS Office and PMS software Excellent customer interaction skills Fluent in spoken English and Chinese Overnight duty will be required The Peninsula Hong Kong The Peninsula Hong Kong, HSH’s flagship hotel, opened in 1928 and is affectionately known by its nickname, "The Pen". Located in Tsim Sha Tsui with stunning harbour views, it blends classical grandeur, timeless elegance and modern in-room technology. The hotel features 300 guestrooms and suites, award-winning restaurants and bars, a spectacular spa, and a luxury retail arcade.