Florist

Customer Service § Delivers the brand promise and provides exceptional guest service at all times. § Provides excellent service to internal customers as appropriate. § Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner. Feedback guest complaints to Team Leader – Housekeeping/ Assistant Manager promptly. § Maintains positive guest and colleague interactions with good working relationships. Operational § Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate § Grow or order flowers from wholesalers to ensure an adequate supply to meet customers' needs § Plan arrangement according to client's requirements, utilizing knowledge of design and properties of materials, or select appropriate standard design pattern Recommend flowers and greenery for each arrangement § Consider the customer’s budget when making recommendations § Design floral displays that evoke a particular sentiment or style § Answer telephones as per the hotels minimum standards § Cleanliness and maintenance of the Flower Room § liaising with various departments within the hotel to perform daily floral responsibilities Personnel § Supports the implementation of The Hyatt Purpose of “Care for people so they can be their best” Other Duties § Attends and contributes to all Meetings as required. § Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety. Other Duties § Ensures high standards of personal presentation and grooming. § Responds to changes in the Housekeeping function as dictated by the industry, company and hotel. § Attends training sessions and meetings as and when required. § Carries out any other reasonable duties and responsibilities as assigned. Customer Service § Delivers the brand promise and provides exceptional guest service at all times. § Provides excellent service to internal customers as appropriate. § Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner. Feedback guest complaints to Team Leader – Housekeeping/ Assistant Manager promptly. § Maintains positive guest and colleague interactions with good working relationships. Operational § Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate § Grow or order flowers from wholesalers to ensure an adequate supply to meet customers' needs § Plan arrangement according to client's requirements, utilizing knowledge of design and properties of materials, or select appropriate standard design pattern Recommend flowers and greenery for each arrangement § Consider the customer’s budget when making recommendations § Design floral displays that evoke a particular sentiment or style § Answer telephones as per the hotels minimum standards § Cleanliness and maintenance of the Flower Room § liaising with various departments within the hotel to perform daily floral responsibilities Personnel § Supports the implementation of The Hyatt Purpose of “Care for people so they can be their best” Other Duties § Attends and contributes to all Meetings as required. § Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety. Other Duties § Ensures high standards of personal presentation and grooming. § Responds to changes in the Housekeeping function as dictated by the industry, company and hotel. § Attends training sessions and meetings as and when required. § Carries out any other reasonable duties and responsibilities as assigned.