Empregado/a de Mesa e Host/ess

Newly opened, Andaz Lisbon is an exciting luxury lifestyle hotel in the Portuguese capital and represents a key milestone in Hyatt’s continued brand growth in Southern Europe. Andaz Lisbon is the second Hyatt‑branded hotel in Lisbon. Located in the heart of Lisbon’s vibrant Baixa district, along the city’s main pedestrian street, Rua Augusta, the hotel is spread across five distinct buildings, including the former headquarters of one of Portugal’s major banks, Banco Português de Investimento (BPI). The central building houses 170 guestrooms, while the four surrounding satellite buildings offer a selection of exclusive private suites. As a unique Urban Resort in the city center, Andaz Lisbon invites guests to fully immerse themselves in the local culture and experience the true essence of Lisbon. Andaz Lisbon is looking for a Waiter/ Waitress and Host/ Hostess to join its team! As a Waiter/Waitress and Host/ Hostess, you will play a key role in delivering personalized, thoughtful, and high ‑ quality service that reflects the Andaz spirit and creates memorable dining experiences for our guests. As Waiter/ Waitress your duties will be: · Opening and closing all operational duties and service stations. · Greeting guests and escorting them to their tables. · Assisting guests throughout the dining area and providing all necessary support. · Ensuring that all equipment and service materials are in good condition. · Monitoring restaurant dining areas to ensure table availability, service quality, guest safety, and overall well-being. · Following all company policies and procedures. · Maintaining a professional appearance and adhering to company grooming and presentation standards. · Maintaining the confidentiality of proprietary information and safeguarding company assets. · Monitoring the guest dining experience, anticipating needs, and resolving any issues promptly. · Welcoming and acknowledging all guests in accordance with company standards. · Communicating with others using clear and professional language. · Answering telephone calls using appropriate etiquette. · Developing and maintaining positive working relationships with colleagues. · Meeting quality assurance expectations and standards. As Host/ Hostess your duties will be: · Welcoming guests with courtesy, warmth, and attention, providing a personalized greeting. · Managing reservations and waiting lists efficiently and discreetly using reservation management systems. · Coordinating the flow of guests into the restaurant to ensure balanced table allocation. · Demonstrating a thorough understanding of the hotel's concept, brand identity, and lifestyle positioning, and conveying these values in every interaction. · Maintaining the reception area to the highest standard at all times, with attention to visual details, ambiance, and guest experience. · Working closely with the team to ensure a seamless service flow. · Anticipating the needs of VIP guests and returning customers by utilizing recorded preferences. · Handling special requests, birthday celebrations, and other personalized guest experiences. · Supporting lifestyle events and activations hosted within the venue (themed brunches, cocktail events, fashion shows, etc.). · Acting as a liaison between guests and hotel services, directing them whenever necessary. Newly opened, Andaz Lisbon is an exciting luxury lifestyle hotel in the Portuguese capital and represents a key milestone in Hyatt’s continued brand growth in Southern Europe. Andaz Lisbon is the second Hyatt‑branded hotel in Lisbon. Located in the heart of Lisbon’s vibrant Baixa district, along the city’s main pedestrian street, Rua Augusta, the hotel is spread across five distinct buildings, including the former headquarters of one of Portugal’s major banks, Banco Português de Investimento (BPI). The central building houses 170 guestrooms, while the four surrounding satellite buildings offer a selection of exclusive private suites. As a unique Urban Resort in the city center, Andaz Lisbon invites guests to fully immerse themselves in the local culture and experience the true essence of Lisbon. Andaz Lisbon is looking for a Waiter/ Waitress and Host/ Hostess to join its team! As a Waiter/Waitress and Host/ Hostess, you will play a key role in delivering personalized, thoughtful, and high ‑ quality service that reflects the Andaz spirit and creates memorable dining experiences for our guests. As Waiter/ Waitress your duties will be: · Opening and closing all operational duties and service stations. · Greeting guests and escorting them to their tables. · Assisting guests throughout the dining area and providing all necessary support. · Ensuring that all equipment and service materials are in good condition. · Monitoring restaurant dining areas to ensure table availability, service quality, guest safety, and overall well-being. · Following all company policies and procedures. · Maintaining a professional appearance and adhering to company grooming and presentation standards. · Maintaining the confidentiality of proprietary information and safeguarding company assets. · Monitoring the guest dining experience, anticipating needs, and resolving any issues promptly. · Welcoming and acknowledging all guests in accordance with company standards. · Communicating with others using clear and professional language. · Answering telephone calls using appropriate etiquette. · Developing and maintaining positive working relationships with colleagues. · Meeting quality assurance expectations and standards. As Host/ Hostess your duties will be: · Welcoming guests with courtesy, warmth, and attention, providing a personalized greeting. · Managing reservations and waiting lists efficiently and discreetly using reservation management systems. · Coordinating the flow of guests into the restaurant to ensure balanced table allocation. · Demonstrating a thorough understanding of the hotel's concept, brand identity, and lifestyle positioning, and conveying these values in every interaction. · Maintaining the reception area to the highest standard at all times, with attention to visual details, ambiance, and guest experience. · Working closely with the team to ensure a seamless service flow. · Anticipating the needs of VIP guests and returning customers by utilizing recorded preferences. · Handling special requests, birthday celebrations, and other personalized guest experiences. · Supporting lifestyle events and activations hosted within the venue (themed brunches, cocktail events, fashion shows, etc.). · Acting as a liaison between guests and hotel services, directing them whenever necessary. · Excellent verbal communication and professional presentation · Strong customer focus and ability to personalize service · Agility, attention to detail, and strong awareness of guest needs · Knowledge of wines and gastronomy is a plus · Team ‑ oriented, with good time ‑ management skills · Ability to stay calm and courteous under pressure · Fluency in English; additional languages are an advantage · Previous experience in luxury hotels or restaurants, ideally within lifestyle hospitality · Technical training or courses in hospitality, gastronomy, or related fields are a plus If this sounds interesting and you identify with the role, go ahead: apply! We look forward to receiving your application! Care connects us at Hyatt: we open doors, welcome you in, and genuinely care about you. We offer a wide range of benefits, including: · A motivated and connected team; · 12 complimentary nights per year at other Hyatt properties worldwide, plus colleague rates and family/ friends discounts; · A day off offered by the company on your birthday; · Uniform provided; · Meals available at our staff canteen; · 50% discount across the hotel’s outlets; · Learning and development opportunities within Hyatt; · Recognition programs and rewards; · And a company that truly cares. Be part of something bigger. Make a difference in the lives of those around you. Join a company that values empathy, wellbeing, respect, integrity, experimentation, inclusion. Discover why Hyatt is consistently ranked as one of the world's best places to work. · Excellent verbal communication and professional presentation · Strong customer focus and ability to personalize service · Agility, attention to detail, and strong awareness of guest needs · Knowledge of wines and gastronomy is a plus · Team ‑ oriented, with good time ‑ management skills · Ability to stay calm and courteous under pressure · Fluency in English; additional languages are an advantage · Previous experience in luxury hotels or restaurants, ideally within lifestyle hospitality · Technical training or courses in hospitality, gastronomy, or related fields are a plus If this sounds interesting and you identify with the role, go ahead: apply! We look forward to receiving your application! Care connects us at Hyatt: we open doors, welcome you in, and genuinely care about you. We offer a wide range of benefits, including: · A motivated and connected team; · 12 complimentary nights per year at other Hyatt properties worldwide, plus colleague rates and family/ friends discounts; · A day off offered by the company on your birthday; · Uniform provided; · Meals available at our staff canteen; · 50% discount across the hotel’s outlets; · Learning and development opportunities within Hyatt; · Recognition programs and rewards; · And a company that truly cares. Be part of something bigger. Make a difference in the lives of those around you. Join a company that values empathy, wellbeing, respect, integrity, experimentation, inclusion. Discover why Hyatt is consistently ranked as one of the world's best places to work.