Duty Manager

Leisure Centre Duty Manager Location: Fox Hollies Leisure Centre, Birmingham B27 7NS Salary : £30,972.94 per annum plus excellent benefits Schedule: Full time 40 hours per week, flexible to work earlies, lates and weekends, between the hours 6am -10.30pm. Here at Birmingham Community Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Duty Manager to join our team Ready to impact a better future? As a Leisure Centre Duty Manager in our Fox Holies, you’ll help keep our leisure services running smoothly so communities can enjoy safe, accessible, and welcoming spaces to be active. You’ll play an essential role in shaping positive experiences for our visitors. From ensuring safe operations to supporting colleagues across the facility, your work will have a real, local impact — helping people feel confident, supported, and inspired to improve their wellbeing. What you’ll do as a Leisure Centre Duty Manager You’ll be entrusted to: Act as a key holder, confidently opening and closing the centre Lead the day-to-day running of the facility, ensuring everything operates safely and efficiently Support and guide colleagues across reception, wet side, and dry side areas Allocate tasks, oversee shift operations, and make sure there’s appropriate colleague cover Manage the daily booking diary and respond to customer needs and changes Deliver great customer care, handling enquiries, feedback, and complaints professionally Carry out and record routine health and safety checks, responding to issues promptly Follow Normal Operating Procedures (NOPs) and Emergency Action Plans (EAPs), dealing with incidents in line with guidance Does this sound like you? You’ll be a great fit for this role if you have: Previous experience in a leisure, fitness, or customer-focused environment The ability to swim confidently and have a National Pool Lifeguard Qualification (NPLQ) Experience supervising or supporting colleagues in a fast-paced setting Strong communication skills and a calm approach under pressure Great organisational skills with a flexible, reliable approach to shift work Vetting and checks: An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role. What we offer Holidays 21 days + public hols Free membership + discounted food, drink and retail Trust and Serco Leisure Employee Benefits #leisurejobs Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate. *Google Chrome is the preferred browser to access Serco careers website*