Deskside Support Engineer

Description and Requirements The Job Deliver 24/7 IT support to end-users through phone, email, instant message, and online ticketing system (If applicable) Promptly diagnose and resolve issue in a timely manner Log and track support cases in the ticketing system, follow up on open cases until final resolution Escalate complex issues to the appropriate Support team or subject matter experts Collaborate with internal teams (e.g., Service Management, Infrastructure Support, Internal IT) to ensure seamless issue resolution Liaise with external vendors or service providers as needed The Person Strong presentation, communication, and interpersonal skills to interact effectively with a diverse group of technical personnel, executives, managers, and subject matter experts. ITIL Foundation certification is a plus Proficient in both English and Chinese (spoken and written) Positive attitude, fast learning ability, and the energy to perform in a challenging environment. #LPS