Deputy Head - Mail and Print Unit

Company DescriptionThe Organisation for Economic Co-operation and Development (OECD) is an international organisation comprised of 38 member countries that work to build better policies for better lives. Our mission is to promote policies that will improve the economic and social well-being of people around the world. Together with governments, policy makers and citizens, we work on establishing evidence-based international standards, and finding solutions to a range of social, economic and environmental challenges. From improving economic performance and creating jobs, to fostering strong education and fighting international tax evasion, we provide a unique forum and knowledge hub for data and analysis, exchange of experiences, best-practice sharing, and advice on public policies and international standard-setting.THE EXECUTIVE DIRECTORATE (EXD)Within the Executive Directorate, working closely with business partners, the Digital, Knowledge and Information Service (EXD/DKI) designs and provides secure digital solutions, IT and information management services and the technologies to deliver efficient corporate services, meet business partners’ needs and to support and enhance the OECD’s global role in building knowledge, communicating with the world and interacting with governments to inform and influence policy-making. The office of the EXD/DKI Head of Service advises and supports the Head of Service and the Executive Director in defining and implementing innovative strategies to provide cost-effective, business driven digital solutions and services for the Organisation.Within the EXD/DKI Head of Service office, the Mail and Print  Unit provides cost-effective, quality services encompassing mail and printing service offers.In this role, you will contribute to management of the Unit to provide timely, efficient and high-quality services complying with OECD security and financial requirements and industry best practices; analysing unit activity, proposing solutions to evolve the service offer, producing meaningful Key Performance Indicators (KPIs) and contributing to continuous improvement initiatives. You will be reporting to the Head of Mail and Print Unit  and will have strong technical and drafting skills complemented by people and project management experience, interpersonal skills and rigour.Job DescriptionMain ResponsibilitiesManagement, Analysis, Reporting and Continous ImprovementParticipate in management of the Unit to deliver the work programme and encourage staff development.Prepare service billing and budget estimates, spending plans, financial analyses, forecasts, budget reports and management reporting as required.Work with the Head of Unit to analyse unit activities, with a view to delivering service offer evolution to the Organisation. Contribute to the continuous improvement of practices and the design and aggregation of unit KPIs and activity reports.Promote excellence and contribute to improving effectiveness, efficient and management excellence in the Service.Deputise for the Head of Unit, as required.Assist with other role-related tasks, as required.Service ProvisionAssure cost-effective, high-quality mail and print services for the OECD.  Standardise processes and ensure high user-satisfaction levels.Contribute to the evolution of the service offer, incorporating new solutions and working practices aligned with recognised industry methodologies. This includes ensuring that processes, forms and documentation are well-maintained and easily accessible.Participate in management of relations with external suppliers and procurement exercises as necessary, for example, drafting technical requirements and analysing responses to Calls for Tender.Establish and manage contracts to deliver efficient, value for money services to meet evolving corporate needs.QualificationsAcademic BackgroundAn advanced university degree in business administration, information management or a related discipline, or equivalent practical experience.Professional certification in relevant disciplines would be an advantage.Professional BackgroundAt least three years of experience in a professional client service environment, providing client-facing services at scale in a complex business and/or international environment.Experience in project management.Experience in building, developing and leading high-performing teams.Vendor management experience would be preferable.Experience in analysing support activities, identifying trends, proposing and implementing remedial solutions, and contributing to continuous improvement initiatives.Proven experience drafting and maintaining bilingual English/French documentation including procedures and material for users.Professional experience in an international and/or cross-cultural setting would be preferable.Tools Experience with internet applications: Easytrack and MyDHL+ would be an advantageExperience with M365 and Power BI.Core CompetenciesOECD staff are expected to demonstrate behaviours aligned to six core competencies which will be assessed as part of this hiring processes: Vision and Strategy (Level 1); Enable People (Level 1); Ethics and Integrity (Level 2); Collaboration and Horizontality (Level 2); Achieve Results (Level 2); Innovate and Embrace Change (Level 2).There are three possible levels for each competency. The level for each competency is determined according to the specific needs of each job role and its associated grade.To learn more about the definitions for each competency for levels 1-3, please refer to OECD Core Competencies.LanguagesFluency in one of the two OECD official languages (English and French) and knowledge of the other, with a commitment to reach a good working level.Knowledge of other languages would be an assetAdditional InformationAdditional Information   Closing Date  Applications should reach us no later than 31st May 2026 23h59 (Paris time).  Contract Duration  Open-ended contractWhat the OECD offers   Depending on level of experience, monthly salary starts at 6,838.10 EUR, plus allowances based on eligibility, exempt of French income tax.Click here to learn more about what we offer and why the OECD is a great place to work.Click here to browse our People Management Guidebook and learn more about all aspects relating to people at the OECD, our workplace environment and many other policies supporting staff in their daily life.Salary InformationPlease note that the appointment may be made at one grade lower in the specified job family, based on the qualifications and professional experience of the selected applicant. Selection Process  All applicants will be sent a short assessment, as the first step in the process.For retained candidates, the Hiring Team reserve the right to conduct further assessments (video-recorded-interviews, etc).Panel interviews are planned for July 2026.The OECD is an equal opportunity employer and welcomes the applications of all qualified candidates [who are nationals of OECD member countries, irrespective of their racial or ethnic origin, opinions or beliefs, gender, sexual orientation, health or disabilities.   The OECD promotes an optimal use of resources in order to improve its efficiency and effectiveness. Staff members are encouraged to actively contribute to this goal.   Full-time