Customer Service Specialist (English and Russian speaking) at YARA_EBS

We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change. About the Unit Founded in 1905 to solve the emerging famine in Europe, Yara has established a unique position as the industry’s only global crop nutrition company. The company operates an integrated business model with around 17,000 employees and operations in over 60 countries. Headquartered in Oslo , Yara opened its office in Lithuania in 2018. Yara European Business Services (EBS) is now set to expand even further and evolve as valued partner that delivers results. Responsibilities Build and maintain strong relationships with internal and external customers through daily interactions, including inbound and outbound call management Ensure accurate and timely order entry in SAP, securing smooth downstream processing and coordination with Transport Management Follow up on customer requests and operational tasks, ensuring high satisfaction levels Collaborate with team members to continuously improve processes and enhance customer experience Manage billing documents, return and diversion cases with efficiency and precision Be a role model of Yara’s culture, where health, environment, safety, and quality are top priorities Profile Good Russian and English language skills (Level B2 or higher) Excellent communication skills and a trusted team player Proactive and self-driven with a solution-oriented mindset Preferably experienced in Customer Service or Supply Chain Experience using SAP is advantageous, but training will be provided if needed Eligible to work in Lithuania We Offer In addition to a great place to work, Yara offer an attractive rewards package including: Personal and professional development Career opportunities, including subject matter experts, leading or global virtual roles Social wellbeing-oriented package Hybrid working model with home office allowance (10 days per month working from the office) Modern and eco-friendly office environment Scandinavian culture supporting continuous improvement mindset People oriented environment and strong company values (Accountability, Ambition, Collaboration and Curiosity) Much more benefits are waiting for you from the day one Offered Salary We offer salary from 1920 Eur to 2757 Eur/month gross (before taxes, language premium is included). Final offer depends on candidate's competences and experience. Contact details Hiring Manager: Vilma Voludskytė Karmazienė, [email protected] HR Advisor: Laura Vicinaite, [email protected] Please note we do not accept CVs outside of job portal. Please, send your CV in English by clicking "Apply now". Apply no later than 11th August 2026 Knowledge grows through differences Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks. As part of our recruitment process, where permitted by local law, we may conduct reference and background checks. These checks will only be performed when deemed necessary for the nature of the job. Candidates will be informed by HR before any background checks are initiated.