Customer Service Rep II Job Details | GXO Logistics

Logistics at full potential. At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. ROTATING 4ON / 4OFF 5AM - 5PM INCLUDING WEEKENDS AND HOLIDAYS; includes some overtime as needed Pay, benefits and more. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more. What you’ll do on a typical day: • Check in drivers and direct them appropriately to facilitate timely loading/unloading • Generate Shipping and Receiving documents. • Data entry in multiple systems applications. • Process customer orders. • Schedule appointment times with carriers. • Inventory reconciliation. • Filing • Run daily reports • Respond to emails timely • Coordinate with warehouse supervision to effectively complete shift activities. • Work as a team with co-workers to complete daily workload and hand off to night shift. What you need to succeed at GXO: At a minimum, you’ll need: • Intermediate to advanced skills with Microsoft Office programs such as Outlook, Excel, Access Database. • 5 + years of office experience with heavy data entry responsibilities such as alpha-numeric data entry and 10key. • Strong customer service skills to interact with drivers face to face as well as phone communications and use of proper grammar in email communications. • Solid ability to multitask with exceptional organizational skills • Ability to thrive under pressure while maintaining high level of accuracy We engineer faster, smarter, leaner supply chains GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. We are proud to be an Equal Opportunity employer including Disabled/Veterans. GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. 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