Customer Care Representative ( French & English Speaking )
Malt
Le poste en détail
🪐 Discover our galaxy
Join the Future of Work ! Malt is Europe's leading freelance marketplace, connecting over 900,000 talented freelancers with 90,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform. What makes us different: - A diverse team of 600 Malters across 6 European countries - A culture that champions equality (50% of our Comex are women) and inclusive growth - Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI - A mission to give everyone the freedom to work differently Ready to help shape the future of work? Your next chapter starts here! 🪐 At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive. Explore your future career 🔭
As a Customer Care Representative, you will be responsible for improving the user experience for both clients and freelancers across all channels (phone, email, chat, etc.).
Because Malt is growing very fast and the quality of customer relations is essential to our success, we expect you to be resourceful, curious, and have a problem-solver mindset ready for any challenge!
Reporting to the Head of Customer care, you will enhance the excellence of Malt's service and will be required to work with international teams as part of our growth across Europe.
\n \n How to join the mission? 🚀
A first Google Meet call with Claudia, Talent Acquisition Manager.
Then, a second interview with , Nickerlyne Bellevue, your future N+1.
A business case to test your skills.
A final interview with your Head of Customer care & administration Edward Flach and you join us!
Malt is the perfect space to thrive personally and professionally 💫 - Onboarding: Before easing into your new role, you’ll spend your first week learning about our culture, products, and services with other new joiners at our office in Paris - Equity: Every Malter is entitled to stock options - Lunch vouchers (legal benefit): €9/day on your Swile card - Transportation (legal benefit): 50% reimbursement (any type of transport) - Healthcare insurance (legal benefit) - RTT: From 8 to 12 days off per year - Sports: Company participation to a Gymlib (Wellpass) membership - Malt sabbatical: Every three years, all Malters are entitled to a one month fully paid sabbatical leave - Free books: If you’re interested in learning more about any topic relevant to Malt’s business, just tell us the books you’d like to read, and we’ll order them for you—without any questions asked or approval processes to follow - Remote work: Hybrid policy balancing on-site and home office - Team building events organized every year Ready? Get your ticket to Malt 🪐 At Malt, we are committed to fostering an inclusive and diverse workplace. We recruit based on skills, experience, and potential, without any form of discrimination related to age, gender, sexual orientation, ethnicity, religion, or disability. Our mission is to create a work environment where everyone feels valued, respected, and safe to thrive. Your profile may be subject to background screening. For more information see our candidate privacy policy.
Key responsibilities✨
Qualifications and Requirements:
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