Customer Care B2C Specialist (Temporary)

The Opportunity We are looking for an enthusiastic Customer Care B2C Specialist to speed up our capabilities, processes andtools. You will be focused to deliver outstanding experiences and relaying insights from consumersinteractions. Your contribution will be key to become a data driven organization and develop a continuousconsumer experience excellence. What you'll get to do Support Consumer Care Operations order to cash process Monitor service levels and solving/escalating incidents Fraud prevention process SAP integration process Stockout process Delivery process Order replacement process Manage quality issues Return process Commercial refund process Return and rejection processes Support Consumer Care Experience team Consumer brands and products questions Brand animation and promotions Product availability requests reception and follow-up General requests reception, escalation and follow-up Support Consumer Care projects coordination Identify processes that need improvement & automation Provide insights and business impacts to assess its priority Benchmark CX solutions and follow-up Support UAT and go live follow-up We'd love to meet you if you have Experience Minimum 1 year in a similar job Experience in luxury, beauty or fashion will be a plus Education Degree in Business Administration, Industrial Engineering or similar Languages English and Spanish: fluent Other languages: not a must, but will be a plus Competencies Ability to listen and active problems-solver Ability to orchestrate multiple tasks and deliver on time Meticulous attention to detail Ability to handle pressure and workload Analytical skills Excellent communications skills Customer centric Specific knowledge OTC processes & quality issues (required) SAP (required) Proficiency in Excel (required) E-commerce experience (will be a plus) Shopify (will be a plus) SAP Commerce Cloud (will be a plus) A few things you'll love about us Una cultura de trabajo emprendedora, creativa y acogedora Oportunidades de aprendizaje y desarrollo Una empresa internacional con muchas oportunidades de crecimiento profesional Un paquete competitivo de compensación y beneficios