Crédit Agricole CIB - IT Applications Manager

IT Applications Manager (CBTS Manager) will be based in Montreal, reporting directly to CACIB Americas CIO.  The primary responsibility will entail development and support of corporate banking and transverse systems for the users based in the US, Brazil and Canada. The Manager will supervise the BAU activities and projects in Data warehousing, Core Finance, Payments, Risk and Compliance functional areas among others. The CBTS Manager leverages technical expertise and business knowledge to support a myriad of business applications across the Americas in the US, Brazil and Canada branches.  It includes applications covered by two CACIB Head office IT business linesCSI - Corporate & Support Functions IT: Finance, Risk, Referentials, Compliance, Transverse applications and Corporate systems (HR, Administration, IT for IT ...)CBI - Corporate Banking IT: Commercial Banking (Front, Middle & Back Office), Payments, Client accounts and Client on boarding Key Responsibilities:Assign personnel/services to the various projects, direct their activities and ensure adequate project reporting.Coordination with teams on-shore/off-shore, third parties or Head Office for major projects.Provide input to general architecture - including hardware, software, infrastructure, etc.Consult with and advise other departments on systems and procedures.Develop good relations with the business stakeholders supported by CBTS, demonstrating a strong knowledge of the financial systems and business processes in scope.Actively work on continuously improving the environment and bring efficiencies to either improve quality, time to deliver or reduce cost.Ensure integrity of all systems - including out of hours support (24/7), where required.Supervise installation of accepted proposals and integrate the new services into existing systems in conjunction with the department managers and personnel affected; explain the new systems and interpret computer output.Ensure issues are addressed in a timely manner and as per procedures defined / standards when applicable.Direct research on internally developed systems or third-party customized systems.Conduct feasibility studies, systems design and make recommendations on the appropriate action to be taken.Ensure the following processes are in place and effectively and efficiently executed:Change managementIncident managementProblem managementKnowledge managementDemand managementObsolescence managementOperational Controls (Including COSMOS)Project managementOperational management