Crédit Agricole CIB - Head of Invoice Management

We are seeking an experienced Head of Invoice Management to lead and strengthen our procurement invoice operations. This strategic role will oversee a team of 2 professionals while bringing deep expertise in invoice management processes, controls, and system optimization. We are looking for a bilingual French and English candidate. The ideal candidate will have proven experience managing similar functions and implementing robust process frameworks to ensure accuracy, compliance, and efficiency across the invoice-to-pay lifecycle. Key Responsibilities Team Leadership & DevelopmentLead, mentor, and develop a team of 2 invoice management professionalsReinforce team capabilities through training, process documentation, and knowledge transferFoster a culture of continuous improvement and operational excellenceEstablish clear performance metrics and conduct regular team assessments Process Management & OptimizationEstablish governance framework to ensure compliance with internal policies and external regulationsDrive process standardization and automation initiatives to improve efficiency and reduce manual interventionDevelop and maintain detailed process documentation, standard operating procedures, and control matrices System Expertise & TechnologyParticipate to the implementation project and testing of the deployment of Ivalua Procure-to-Pay platform to optimize invoice processing workflows, exception handling, and reporting capabilitiesCollaborate with IT and system administrators to configure invoice validation rules, approval workflows, and integration pointsWork closely with Oracle EBS environments to ensure seamless data flow between procurement, AP, FA and GL modules Stakeholder ManagementPartner with Procurement, Accounts Payable, Finance, and IT leaders to align invoice management practices with organizational objectivesServe as primary point of contact for invoice-related inquiries from suppliers and internal stakeholders on the perimeter coveredBuild strong relationships with supplier community to resolve invoice discrepancies Risk Management & ComplianceImplement robust controls to prevent duplicate payments, fraud, and processing errorsEnsure compliance with tax regulations, payment terms, and contractual obligationsConduct regular audits of invoice processing activities and implement corrective actionsMonitor key risk indicators and escalate issues appropriately Performance & AnalyticsEstablish and track KPIs including invoice processing cycle time, exception rates, and supplier satisfactionGenerate regular reports and dashboards for management reviewAnalyze trends to identify root causes of issues and implement preventive measuresDrive initiatives to improve delays of payment, and reduce operational risk