Crédit Agricole CIB - CASPL Head of Trade Finance

A. Client service and Quality performance ·      Ensure the provision of efficient, timely and error-free processing services to the client entities.·      Provide professional direction/advice on all trade finance related matters within the company.·      Develop/create Key Performance Indicators (KPIs), for performance monitoring and quality measurement purposes pertaining to platform Operations and monitor the achievements on a periodic basis.·      Maintain a good rapport with all internal and external stakeholders to understand their needs and proactively position the platform.·      Ensure the existence of adequate procedures and processes to enable timely identification and resolution of instances of erroneous processing to avoid any financial or reputation loss to the Client.B. Secure Processes and Set up Controls·      Ensure the existence of adequate and robust processes and controls (automated/ manual) to ensure compliance with applicable rules and regulations.·      Ensure adequate internal controls, policies exist pertaining to processing of transactions conducted by the operations units/departments, in compliance with the applicable regulations.·      Ensure robust financial security and Anti-Money Laundering (AML) controls are correctly applied across all trade finance transactions through rigorous verification of due diligence, sanctions screening, and transaction monitoring. Ensure reduction in processing errors by staff engaged in processing related transactions through a combination of system controls, supervisory review and established/ approved procedures.·      Monitor and assess the Business Operations by reviewing daily exception reports and discussing significant matters with the heads of departments to ensure that the Company is not exposed to any related risk and that its revenues are optimized.·      Review, validate and approve processes and procedures as per the incumbent’s delegated authority.·      Ensure productivity control and efficiency measurements are in place. Also, continually review related reports for monitoring and control of the same.C. People Management·      Perform managerial responsibilities that include:-        managing the career of each employee under the incumbent’s direct supervision and coordinating with them for their respective teams,-        monitoring the employee performance, -        providing adequate training and assistance,-        Talent promotion and managing employees’ career growth opportunities,-        giving continuous feedback and support to optimize the team performance,-        achieve and sustain high levels of employee engagement in the unit,-        focus on empathy and team spirit.D. Process Optimization and Future Evolution·      Ensure system and quality enhancements by monitoring the respective activities and processes implemented, and by keeping abreast with emerging technologies including Large Language Models (LLMs)