Coordinator, Cash Collection
INSEAD
Le poste en détail
Coordinator, Cash Collection
INSEAD is seeking a Coordinator, Cash Collection to join our Finance and Administration Department. This is a full-time, permanent position based at our Europe Campus in Fontainebleau, France. A hybrid working model is in place – 3 days on campus, 2 days remote.
The Finance and Administration Department at INSEAD encompasses a diverse range of critical functions, including Financial Planning and Analysis (FP&A), Finance, Legal, Procurement, Risk, and Audit. This department plays a pivotal role in ensuring the institution's financial health, compliance, and operational efficiency, supporting INSEAD's mission to deliver world-class education and research.
About the job
The Coordinator, Cash Collection will:
- Manage the ageing balance for the OEP product line on one or multiple campuses,
- Chase the customer for payment, answer customer’s requests linked to payment,
- Be the contact point for external cash collector questions.
- Support any other initiative linked to the Transformation initiative (BTO team)
Your role within the team
- Extract the ageing balance details
- Define a dunning strategy and select the receivables to be chased.
- Chase the receivable by all suitable means,
- Provide answers to the clients, eventually amend the invoice or perform re-invoicing according the client's requests
- Eventually send payment link and record payment in ERP
- Comment the ageing balance for future reference
- Alert management/sales community in case of long outstanding or dispute
- Prepare the file for receivable transfer to external cash collector and continue to be the contact for cash collector.
- Contribute to the implementation of the future Collection tool
The ideal candidate profile
- Minimum 7 years of proven experience in cash collection, accounts receivable, or credit control.
- English: professional level
- Strong understanding of collection strategies, customer account management, and credit policies.
- Demonstrated ability to manage high-volume collections while maintaining positive client relationships.
- Excellent negotiation and communication skills, both written and verbal.
- Proficient in using ERP systems (e.g., SAP, Oracle) and collection tools.
- High level of attention to detail and strong organizational skills.
- Ability to analyze aging reports and proactively follow up on overdue accounts.
- Self-motivated, target-driven, and capable of working independently under pressure.
- Strong problem-solving abilities with a customer-oriented approach.
- Familiarity with relevant local financial regulations and compliance standards.