Cookie Consent Manager

National Air Logistics Customer Care Manager , as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie Preferences Accept All Cookies Home Page Language View Profile Employee Login Search Jobs Job Description Job Alerts Link Apply now National Air Logistics Customer Care Manager It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine. ‎ Join us now! The Customer Care Manager is responsible at a cluster level for overseeing and improving exceptional customer experiences in alignment with the Customer Care strategy. How you create impact Customer Care (CCL) Goal Achievement: Implement and actively manage the customer ownership model in the CCL team along with all its elements as per the CCL Roles & Responsibilities. Customer Allocation: Distribute the customers to the CCL team members based on customer size, complexity, and demand to ensure balanced workloads via the Celonis platform. Performance Management: Achieve all defined CCL KPIs and targets by actively working with the CCL Team Members. Change Management: Drive and manage the change with the CCL Team Members through constant engagement to deliver excellence in customer ownership. Leadership: You will be the main leadership driver and point of contact for your national / local CCL team/s, proactively owning the following elements and taking full accountability for their success and development. Managing and maintaining accurate data in the customer’s business profile, ensuring appropriate credit limits, and keeping valid and timely rates updated in the system. What we would like you to bring Minimum 10 years of experience in global freight forwarding Fluent in English (spoken and written) Proven experience in team management Solid knowledge of P&L management Strong commercial acumen with the ability to drive sales, including upselling and cross-selling solutions Experience in customer care logistics with understanding the operations What's in it for you Miscellaneous benefits such as dental, hospitalization and others Annual Wage Supplement (AWS) Training and development Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid. Apply now Cookie Preferences Privacy Policy Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. A career more than you imagine Join Our Talent Community Blog More about us Global company website Worldwide location map © 2025 Kuehne+Nagel All rights reserved