CFAO - CUSTOMER SERVICE AGENT - HERTZ RENT A CAR M/F

General information  Join our CFAO MOBILITY Division!     MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALSMobility is one of the keys to development on the Continent.We must constantly fi nd the most efficient mobility solutions for the greatest number of people.Wherever we operate, we need to move from selling vehicles to providing mobility solutions for everyone.Our Offer includes the complete automotive offering , including, two-wheelers, marine engines,coaches, lorries, handling equipment, tyres and spare parts.                                                           Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.  We looking for a CUSTOMER SERVICE AGENT - HERTZ RENT A CAR M/F  based : South Africa  Job description: A Car Rental Customer Service Agent in South Africa is the primary face of the branch. Your mission is to facilitate seamless vehicle handovers, process contracts, and drive branch sales by offering waivers and upgrades. You will balance heavy administrative duties with fast-paced, high-pressure client interactions, resolving conflicts and maintaining fleet availability  Profil request: Requirements                                                Grade 12 or equivalentMust have a valid driver’s License (code 08)System knowledge advantageousOwn reliable transportPrevious Customer Service or Car Rental ExperienceAbility to work shifts, weekends and public holidays.Good computer skills and knowledge of Microsoft Office Skills Required                                                Ability to grow branch revenue through salesDeal effectively, openly and positively with customersPossess problem solving skills to handle and resolve customer complaints queriesStrong administrative skills and excellent organizational skillsAbility to show initiativeAbility to work under pressureWell-groomed and presentableSelf-motivated, reliable and confidentMeticulous / pay attention to detailBasic knowledge of different vehicles (automatic and manual)General housekeeping of the branch and vehiclesAble to work within a team environment in high pressure solutionsSelf-motivated, reliable and confidentStrong written and oral communication skills are essential