Business Analyst / Project Manager, Healthcare

As a Business Analyst / Project Manager within the Healthcare department, you will be responsible for monitoring business performance, optimizing workforce management, and leading strategic projects. Your role will involve analyzing data, processes, and tools to identify opportunities for improvement, supporting digital transformation—including AI initiatives—and facilitating collaboration between business and IT teams to ensure seamless project execution. What you’ll be doing: Business Monitoring & Workforce Support: Develop, maintain, and present KPIs and comprehensive reports (using tools like Power BI) to provide actionable insights. Conduct in-depth data analysis to identify trends, challenges, and opportunities, and communicate findings effectively to stakeholders. Create and refine workforce forecasting models to ensure optimal staffing levels, anticipate future needs, and uphold service quality. Provide ongoing support and solutions to colleagues and business users, ensuring adherence to departmental rules and procedures. Project Management & Digital Innovation: Lead a diverse portfolio of projects, from quick-win initiatives to long-term strategic implementations, ensuring alignment with departmental goals. Gather and analyze user requirements, proposing innovative solutions such as AI applications (e.g., augmented agents for call centers). Define project scope, objectives, and deliverables, preparing compelling business cases to secure stakeholder buy-in. Plan, execute, monitor, and close projects, ensuring timely delivery, quality, and smooth transition of outputs. Cross-Functional Coordination & IT Liaison: Act as the primary point of contact between the business, IT, and other stakeholders for strategic projects. Identify automation and digitalization opportunities within healthcare processes. Support the development, testing, and deployment of new applications or system modifications, ensuring they meet business needs and quality standards. Manage project communications, providing regular updates on milestones, risks, and issues to all relevant parties. What you’ll bring: 3-5 years of experience in Business Analysis and/or Project Management, with experience in the insurance or healthcare industry preferred. Strong data analysis, problem-solving, and visualization skills, with proficiency in Power BI or similar tools. Proven track record of managing projects using established methodologies. Knowledge of workforce management principles; experience with forecasting models is advantageous. Excellent communication and interpersonal skills, capable of engaging technical teams, business stakeholders, and senior management effectively. What we offer: At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive salary Hybrid working 35 days holidays Cafetaria plan Performance Bonus Meal Voucher Hospitalisation & "ambulatoire" Insurances etc. To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected] Who we are: We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters. Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract) #LI-BE