Business Analyst (Automation and Incident Management)

Responsibilities: Act as Business Analyst to perform production support tasks and handle production incidents and defects impacting operations, perform impact analysis, design workarounds and sustainable solutions to minimize disruptions and prevent recurrence Proactively apply automation and AI solutions to streamline operational processes and improve team efficiency, turning identified pain points into opportunities for innovation Identify opportunities arising from incidents and day-to-day operations to drive system enhancements and process improvements Demonstrate up-to-date expertise in Insurance domain and apply this to the execution and improvement of action plans by providing advice and guidance to others in the project / product execution and best practices Stay current with stakeholders needs and strategies; utilizing formal and informal written communication methods to communicate updates and findings; and facilitating incident meetings and presentations to all types of diverse audiences Support the implementation of business solutions by building relationships and partnerships with key stakeholders and identifying business needs Qualifications: University graduate in business administration, statistics, quantitative analysis, information technology or related disciplines 2+ year of proven experience in business analysis and project areas Strong analytical and problem solving skills Strong knowledge in applying automation, AI, and data analysis solutions in a work environment, with hands-on experience using tools such as Microsoft Power Automate, Power BI, Python, or similar platforms Strong written and verbal communication skills, with the ability to present clearly to non-technical audiences and operations teams. Curious, self-motivated, and adaptable — with a proactive learning mindset, strong organizational skills, and a collaborative team spirit. Experience in insurance, operation process and procedure are desirable Well versed in Microsoft Office, a high level of financial/business analysis capacity including use of Excel, Word & PowerPoint About AXA Hong Kong and Macau AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters. As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation. We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company. AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential. Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits), Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).