Business Analyst

Package Description Joining Serco amazing team offers: Competitive Salary Great career opportunities Corporate Benefits Package International environment Possible hybrid work Job Introduction Serco is the preferred partner for European Institutions and International Organisations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work. We are hiring Business Analyst for an international organisation in Warsaw, Poland and various locations around Europe. Roles and responsibilities Models and documents value chain/streams, business processes, roles, capabilities and data. Elicits and analyses business needs, requirements and user stories, Supports business experts and product owners during definition of requirements and software development Maintains and tracks requirements/user stories in systems lifecycle Transfers business, users and technical needs into business requirements specification, Maps business goals, project benefits, priorities, components, system features Analyses available systems Supports identification of options for potential solutions Supports preparation of business cases and feasibility studies Contributes to systems design, testing, quality assurance, change management. Roles and Responsibilities continued Responsible for designing, validating, and testing business processes for achieving business process excellence Responsible for taking a holistic approach in the planning and managing of a programmes for continuous improvements of business processes Responsible for coaching Frontex staff on upcoming changes, ensuring that a plan is in place to teach new skills and/or process changes Collaborates with owners of end-to-end processes to continually seek out process improvements Identifies opportunities for business process improvement leading to improved customer service, lower costs, or higher revenue (effectiveness and efficiency gains) Communicates project objectives, business case, requirements, and scope to all stakeholders, in order to better provide rapid responses to business needs Quantitatively analyses business processes, performing cost-benefit and what-if analysis Plans organizational changes processImplements performance monitoring systems for business processes Supports business users in developing strategic and tactical plans (e.g. sector strategies, implementation plans etc.) Supports definition of transition roadmaps for business architectures Knowledge and skills Has gone at least 1 time through the complete lifecycle of the software solution Knowledge in business processes modelling using BPMN notation, Knowledge in requirements/user stories elicitation and analysis, Knows analysis/modelling notations like UML (capability diagram, activity diagram, state diagram, logical data model etc.) Is proficient in using modelling tools like Sparx Enterprise Architect, Aris Architect or others Presents excellent analytical and communication skills Holds ability to create and maintain analytical and project documentation effectively Presents problem solving skills Specific Expertise Solid previous experience in business analysis activities for enterprise information systems supporting human resource and asset management, financial processes and grant agreements management. Previous experience in business analysis in projects related to integrations between systems and data platforms. Demonstrated familiarity with SQL and data analysis techniques At least 3 years of experience as a BA of a large system working with a development team with more than 10 developers Candidate Profile Bachelor’s Degree or higher Minimum of 8 years of total work experience Minimum of 5 years of experience in a similar role/project Ability to understand, speak and write English (C1) Candidates will need to provide an English certification (C1) in the absence of one, candidates will be required to take a free online test, but will provide candidates a CEFR certification Required certifications: "At least 2 certifications among: Certified Business Analysis Professional (CBAP) or equivalent Certified UML Professional certificate at foundation level or BPM 2 fundamental level or equivalent or equivalent certifications recognized internationally (subject to acceptance as a valid credential by the Contracting Authority)" Remuneration : Freelancer daily rate range: 320-360EUR/day