B2B Operations Specialist

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that.

We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.

Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 7 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener.

Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way.

About the role 🚀

As Bigblue expands beyond its historical B2C roots, we've made significant investments in B2B - dedicating time, resources, and tech innovation to support our clients’ growth.

Now, we’re looking for a B2B Operations Specialist to ensure a smooth, end-to-end experience for our merchants.

In this key role, you’ll master Bigblue’s B2B operations, support daily workflows, and optimize processes to elevate our service. As part of the Operations team, you’ll play a pivotal role in delivering a seamless, premium B2B experience - not just for our merchants, but for their customers as well.\n

Missions 🏭

• Own processes ensuring B2B quality among the operations department
• Drive operational excellence ensuring compliance guidelines are met (warehouse processes, carriers processes & SLAs)
• Proactively track day-to-day operations
• Provide reports of performance, action plans when needed and ensure follow-up
  
  

  • Actively participate to process and systems development
  • Identify systemic inefficiencies and opportunities to optimize operations while managing costs.
  • Develop and implement scalable solutions to enhance quality and elevate the merchant experience.
  • Track and document key learnings and best practices to strengthen our B2B expertise.
  • Gather feedback from internal teams and clients to identify and address painpoints
    
    

    • Act as Bigblue’s B2B expert
    • Act as an internal escalation point for operational B2B-related issues
    • Share knowledge and provide guidance to internal teams around B2B
    • Maintain a strong presence in our warehouses to support logistics teams and ensure flawless execution of B2B processes.

      
      Requirements 🙌

      • Logistics background
      • Proven analytical & problem-solver thinking and good knowledge of Microsoft Excel
      • Very good written and verbal communication skills in French and English
      • Rigorous, organized and ability to prioritize multiple concurrent projects
      • Not afraid of operational day-to-day
      • Ability to step back and see the big picture to suggest pragmatic solutions aligned with the vision
        
        

        
        Why join Bigblue

        • 💼 High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue’s future.
        • 💙 Founders-led company with an innovative, caring culture.
        • 🚀 Fast-growing scale-up: Join a well-funded, early-stage company where your work will have immediate and visible results.
        • 🌍 International environment: Work across Paris, Madrid, London, and our European warehouse network.
        • 🍱 10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office.
        • 🧘‍♀️ ClassPass membership for fitness & wellness.
        • 🖥️ MacBook or any setup you need — your choice of equipment to do your best work.
        • 🩺 100% health insurance coverage with Benefiz.

          
          

          \n

          Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.

          Because what we value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many “boxes” you tick on the job description, if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY.

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