Assistant Outlets Manager

About Great Scotland Yard Hotel – The Unbound Collection Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is a luxury hotel steeped in history, located just moments from Covent Garden and around the corner from Trafalgar Square in the heart of Westminster. The hotel features 151 guestrooms and suites and blends historic character with contemporary design. Dining and bar experiences include Ekstedt at The Yard, a Scandinavian inspired restaurant celebrating open fire cooking, creative cocktails at the 40 Elephants Bar, an extensive whisky selection at Sibin, and Afternoon Tea in The Parlour. Colleagues work in a distinctive and characterful environment delivering thoughtful and memorable service to guests exploring the culture, history and landmarks of central London Duties and responsibilities related to the Assistant Outlets Manager role: Support the day-to-day operation of the hotel's food and beverage venues, ensuring smooth and efficient service delivery across all outlets. Assist in overseeing Room Service operations as required, maintaining high service standards and guest satisfaction. Lead, coach and support supervisors and colleagues to achieve departmental objectives and deliver exceptional guest experiences. Ensure effective communication within the team and help embed departmental goals and service standards. Train and empower colleagues to confidently resolve guest concerns and continuously improve service delivery. Build strong relationships with guests and colleagues while supporting a positive and high-performing team culture About you You will have previous supervisory or management experience within a food and beverage environment, ideally within a hotel. A passion for delivering outstanding guest service, strong leadership skills and the ability to motivate and develop a team are essential. You will have excellent knowledge of hotel procedures, guest service standards, and health and safety requirements. Just some of the benefits you will enjoy as Assistant Outlets Manager 12 complimentary nights a year across Hyatt Hotels worldwide Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! Free meals on duty in our colleague restaurant Uniform provided and laundered complimentary Headspace membership and access to our Employee Assistance Programme 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow. With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For. At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact. Next steps: Apply today for this Assistant Outlets Manager role and start your journey with Hyatt Hotels! About Great Scotland Yard Hotel – The Unbound Collection Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is a luxury hotel steeped in history, located just moments from Covent Garden and around the corner from Trafalgar Square in the heart of Westminster. The hotel features 151 guestrooms and suites and blends historic character with contemporary design. Dining and bar experiences include Ekstedt at The Yard, a Scandinavian inspired restaurant celebrating open fire cooking, creative cocktails at the 40 Elephants Bar, an extensive whisky selection at Sibin, and Afternoon Tea in The Parlour. Colleagues work in a distinctive and characterful environment delivering thoughtful and memorable service to guests exploring the culture, history and landmarks of central London Duties and responsibilities related to the Assistant Outlets Manager role: Support the day-to-day operation of the hotel's food and beverage venues, ensuring smooth and efficient service delivery across all outlets. Assist in overseeing Room Service operations as required, maintaining high service standards and guest satisfaction. Lead, coach and support supervisors and colleagues to achieve departmental objectives and deliver exceptional guest experiences. Ensure effective communication within the team and help embed departmental goals and service standards. Train and empower colleagues to confidently resolve guest concerns and continuously improve service delivery. Build strong relationships with guests and colleagues while supporting a positive and high-performing team culture About you You will have previous supervisory or management experience within a food and beverage environment, ideally within a hotel. A passion for delivering outstanding guest service, strong leadership skills and the ability to motivate and develop a team are essential. You will have excellent knowledge of hotel procedures, guest service standards, and health and safety requirements. Just some of the benefits you will enjoy as Assistant Outlets Manager 12 complimentary nights a year across Hyatt Hotels worldwide Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! Free meals on duty in our colleague restaurant Uniform provided and laundered complimentary Headspace membership and access to our Employee Assistance Programme 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow. With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For. At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact. Next steps: Apply today for this Assistant Outlets Manager role and start your journey with Hyatt Hotels!