Assistant Manager, Human Resources

Operational · Assists in ensuring all recruitment and employee engagement activities are conducted in line with Hyatt International's standards and policies. · Conducts interviews and coordinates recruitment activities in liaison with the respective Heads of Department. · Manages job postings, candidate sourcing, screening, interview scheduling, and offer coordination. · Coordinates onboarding activities and ensures a seamless joining experience for new employees. · Assists with Business Plans, Manning Guide. · Conducts and coordinates employee engagement initiatives, recognition programs, and welfare activities. · Counsels employees on career prospects, personal issues, job-related issues, grievance, discipline, etc. · Responsible for all leave administration. · Assists the Training Manager with Orientation training and employee integration activities. People · Ensures that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures. · Oversees the hotel's recruitment and selection process, providing Division and Department Heads with effective and efficient recruitment solutions. · Develops and maintains talent pipelines to support current and future hiring requirements. · Ensures a strong professional relationship with all levels of employees within the hotel, taking an active interest in their welfare, safety, engagement, and development. · Supports the implementation of The People Philosophy in every department in the hotel. · Conducts Exit Interviews for all resigned employees and provides feedback to the Director of Human Resources. · Drives employee engagement initiatives to improve motivation, retention, and workplace culture. · Assists in organizing employee events, celebrations, recognition programs, and well-being activities. · Conducts annual Performance Development Discussions with the Human Resources Officer, supporting their professional development goals. · Develops the skills and effectiveness of all Human Resources employees through appropriate training, coaching, and mentoring. · Ensures that employees follow all hotel, company, and local rules, policies, and regulations relating to fire and hazard safety, and security. · Analyzes and communicates the results of the Employee Engagement Survey and supports the implementation of action plans. Customer Service · Supports the hotel’s focus on service excellence by training and assisting others to train employees to provide exceptional service to the hotel’s external customers (guests). · Provides the appropriate level of professional, courteous, and caring service to employees (internal customers) and visitors to the division. · Promotes a positive employee experience across all stages of the employee lifecycle. Financial · Helps maintain efficient staffing levels. · Monitors recruitment metrics, including time-to-fill, cost-per-hire, and hiring effectiveness. · Be conversant with productivity ratios and other key performance indicators and produce monthly turnover, employee sick leave, vacation, and recruitment reports. · Assists in researching competitive compensation, benefits, and incentive packages. · Assists in the management of the Department's operational budget so that all costs are controlled and expenditures are properly approved. Marketing · Assists the Director of Human Resources with the compilation and implementation of all employee communications. · Supports employer branding initiatives to enhance the organization's reputation as an employer of choice. · Ensures that all in-house rules and regulations are communicated to employees and implemented. · Monitors and prepares the Human Resources Calendar. · Assists in planning and promoting employee engagement campaigns and internal communication initiatives. Other Duties · Is knowledgeable in statutory legislation in employee and industrial relations. · Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene, health, and safety. · Ensures high standards of personal presentation and grooming. · Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners, recruitment agencies, educational institutions, and universities. · Responds to changes in the Human Resources function as dictated by the industry, company, and hotel. · Attends training sessions and meetings as and when required. · Carries out any other reasonable duties and responsibilities as assigned. Operational · Assists in ensuring all recruitment and employee engagement activities are conducted in line with Hyatt International's standards and policies. · Conducts interviews and coordinates recruitment activities in liaison with the respective Heads of Department. · Manages job postings, candidate sourcing, screening, interview scheduling, and offer coordination. · Coordinates onboarding activities and ensures a seamless joining experience for new employees. · Assists with Business Plans, Manning Guide. · Conducts and coordinates employee engagement initiatives, recognition programs, and welfare activities. · Counsels employees on career prospects, personal issues, job-related issues, grievance, discipline, etc. · Responsible for all leave administration. · Assists the Training Manager with Orientation training and employee integration activities. People · Ensures that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures. · Oversees the hotel's recruitment and selection process, providing Division and Department Heads with effective and efficient recruitment solutions. · Develops and maintains talent pipelines to support current and future hiring requirements. · Ensures a strong professional relationship with all levels of employees within the hotel, taking an active interest in their welfare, safety, engagement, and development. · Supports the implementation of The People Philosophy in every department in the hotel. · Conducts Exit Interviews for all resigned employees and provides feedback to the Director of Human Resources. · Drives employee engagement initiatives to improve motivation, retention, and workplace culture. · Assists in organizing employee events, celebrations, recognition programs, and well-being activities. · Conducts annual Performance Development Discussions with the Human Resources Officer, supporting their professional development goals. · Develops the skills and effectiveness of all Human Resources employees through appropriate training, coaching, and mentoring. · Ensures that employees follow all hotel, company, and local rules, policies, and regulations relating to fire and hazard safety, and security. · Analyzes and communicates the results of the Employee Engagement Survey and supports the implementation of action plans. Customer Service · Supports the hotel’s focus on service excellence by training and assisting others to train employees to provide exceptional service to the hotel’s external customers (guests). · Provides the appropriate level of professional, courteous, and caring service to employees (internal customers) and visitors to the division. · Promotes a positive employee experience across all stages of the employee lifecycle. Financial · Helps maintain efficient staffing levels. · Monitors recruitment metrics, including time-to-fill, cost-per-hire, and hiring effectiveness. · Be conversant with productivity ratios and other key performance indicators and produce monthly turnover, employee sick leave, vacation, and recruitment reports. · Assists in researching competitive compensation, benefits, and incentive packages. · Assists in the management of the Department's operational budget so that all costs are controlled and expenditures are properly approved. Marketing · Assists the Director of Human Resources with the compilation and implementation of all employee communications. · Supports employer branding initiatives to enhance the organization's reputation as an employer of choice. · Ensures that all in-house rules and regulations are communicated to employees and implemented. · Monitors and prepares the Human Resources Calendar. · Assists in planning and promoting employee engagement campaigns and internal communication initiatives. Other Duties · Is knowledgeable in statutory legislation in employee and industrial relations. · Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene, health, and safety. · Ensures high standards of personal presentation and grooming. · Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners, recruitment agencies, educational institutions, and universities. · Responds to changes in the Human Resources function as dictated by the industry, company, and hotel. · Attends training sessions and meetings as and when required. · Carries out any other reasonable duties and responsibilities as assigned.